Monica Pacheco Torres
Kissimmee,FL
Summary
Healthcare professional prepared for role with solid background in managing patient appointments and schedules. Known for fostering team collaboration and delivering reliable results. Skilled in patient communication and time management, with reputation for adaptability and dependability.
Overview
10
10
years of professional experience
Work History
New Patient Scheduler /Medical Records Specialist
Advent Health Medical Group Cardiology
05.2015 - 05.2025
- Collaborated with medical staff to optimize scheduling practices for improved patient care.
- Reduced no-show rates through proactive appointment reminders and confirmation calls to scheduled patients.
- Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
- Promoted a welcoming atmosphere for all incoming patients by offering prompt assistance and friendly support during the registration process.
- Managed high call volumes while maintaining exceptional customer service for new patients.
- Ensured accurate record-keeping by diligently updating patient information within the scheduling system.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed electronic medical records for multiple doctors.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Cardiology Medical Assitant
Advent Health Medical Group Cardiology
05.2015 - 05.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Conducted pre-authorizations and referrals to meet third-party insurer
requirements. - Assisted physician as a Scribe.
Education
CPC-CPB Certificate - Medical Billing And Coding
AAPC
12-2025
Certification in Health Coach - Health Coach
Cornell University Online
Ithaca, NY08-2023
Associate of Science - Registered Medical Assistant
Keiser University Orlando
Orlando, FL04-2014
Skills
- Strong organization
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
- Appointment scheduling
- HIPAA compliance
- Data entry
- Patient relations
- ICD-10CM
- CPT code
- Authorization coordination
- Multi-line telephone system control
- Customer service
- CPR certified
- Bilingual(English and Spanish)
- Epic systems
- Patient health information Access
- Adaptability
Timeline
New Patient Scheduler /Medical Records Specialist
Advent Health Medical Group Cardiology
05.2015 - 05.2025
Cardiology Medical Assitant
Advent Health Medical Group Cardiology
05.2015 - 05.2025
CPC-CPB Certificate - Medical Billing And Coding
AAPC
Certification in Health Coach - Health Coach
Cornell University Online
Associate of Science - Registered Medical Assistant
Keiser University Orlando
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