Tanya Monroe
Houston,TX
Summary
Significantly enhanced patient satisfaction and reduced no-show rates at Memorial Neurological Assoc. Expertise in HIPAA compliance and proven ability to manage sensitive information confidently will be a valuable asset to any healthcare team. A Dependable Medical Records Specialist with over 30 years background in document assessment and quality review. A Driven performer . Enthusiastic and committed to accuracy, with great decision-making skills.
Overview
24
24
years of professional experience
Work History
Medical Records Specialist
Memorial Neurological Assoc
09.2000 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, to protect patient privacy rights.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for patients.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Maintained relationships with medical providers, suppliers, and reporters.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Managed electronic medical records for 300+ patients.
Receptionist
Memorial Neurological Assoc
09.2000 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Scheduler
Memorial Neurological Assoc
09.2000 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during scheduling process.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Education
High School Diploma -
Milby High School
Houston, TX06.1990
Skills
- Medical Records Management
- Insurance Verification
- HIPAA expert
- Release of Information
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Patient Scheduling
- Strong Organization
Timeline
Medical Records Specialist
Memorial Neurological Assoc
09.2000 - Current
Receptionist
Memorial Neurological Assoc
09.2000 - Current
Scheduler
Memorial Neurological Assoc
09.2000 - Current
High School Diploma -
Milby High School
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