Vianny Del Rosario
Bloomfield,NJ
Summary
Dedicated customer support professional with experience managing high-volume inbound communications in fast-paced environments. Skilled in resolving time-sensitive customer issues, multitasking across multiple systems, and delivering clear, empathetic support under pressure. Experienced with live scheduling operations, account verification, documentation management, and handling sensitive information with accuracy and professionalism. Strong communicator with proven ability to stay organized during peak-volume periods while maintaining service quality and efficiency. Tech-savvy, adaptable, and eager to grow within fast-moving startup environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Healthcare Group
Remote
07.2026 - Current
- Facilitated educational sessions to inform members about available services and resources.
- Documented interactions accurately in customer management system.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with teams to improve service delivery and enhance customer satisfaction.
Appointment Scheduler
Newark Beth Isreal Hospital
Newark, NJ
03.2026 - 05.2026
- Managed high-volume inbound communications while prioritizing urgent requests in a fast-paced environment.
- Coordinated scheduling operations across multiple departments while maintaining accuracy under pressure.
- Utilized internal systems and Excel tracking tools to monitor missed appointments and improve follow-up efficiency.
- Communicated effectively with clinical teams to resolve scheduling conflicts and support smooth daily operations.
- Maintained detailed documentation and handled sensitive information with professionalism and confidentiality.
Call Center Representative
Planned Parenthood
Remote
03.2025 - 04.2026
- Provide confidential and supportive assistance to patients seeking appointments and clinical information.
- Schedule visits, verify insurance, and update patient records accurately.
- Manage high call volumes while maintaining patient privacy and service quality.
- Delivered compassionate support to patients, fostering a welcoming environment that encouraged open communication and trust.
- Fostered a compassionate atmosphere, ensuring patients felt comfortable discussing sensitive health concerns and receiving care.
- Streamlined appointment scheduling processes, enhancing operational efficiency and reducing patient wait times significantly.
Medical Business Associate
Valley Medical Group
Clifton, NJ
09.2024 - 04.2025
- Handled medical paperwork, claims, and patient documentation with accuracy.
- Supported the flow of the cardiology department and coordinated scheduling needs.
- Updated charts and maintained data integrity using Epic.
Patient Access Representative
Morristown Medical Center
Morristown, NJ
09.2022 - 08.2024
- Registered patients, verified insurance, and completed intake documentation.
- Helped reduce wait times by coordinating scheduling and improving workflow.
- Communicated with nurses and administrative staff to support smooth patient transitions.
Education
High School Diploma - undefined
Bloomfield High School
06.2017
Skills
- Healthcare software: Epic, Athena, Revenue Cycle
- Administrative & Clinical: insurance verification, Excel, Microsoft, scheduling & Appointment coordination, fast paced call handling, customer service, Venipuncture
- Compliance & Standards: HIPPA Compliance, Remote work efficiency
- Professional Strength: Team leadership, Communication, Time Management, Adaptability
- Language: Bilingual
Certification
- Phlebotomy Technician K & G Academy — Sep 2025 - Oct 2025
- CPR/BLS American Heart Association — Aug 2025 - Aug 2027
Timeline
Customer Service Representative
United Healthcare Group
07.2026 - Current
Appointment Scheduler
Newark Beth Isreal Hospital
03.2026 - 05.2026
Call Center Representative
Planned Parenthood
03.2025 - 04.2026
Medical Business Associate
Valley Medical Group
09.2024 - 04.2025
Patient Access Representative
Morristown Medical Center
09.2022 - 08.2024
High School Diploma - undefined
Bloomfield High School