Viara Apostolova
144 Centipede Ln, Raeford,NC
Summary
A dynamic person with over +10 years of experience in different hospitality and retail establishments, demonstrating a strong commitment to customer service and operational excellence. Adaptable in dynamic environments, consistently delivering results that drive organizational growth. Problem-solving and critical thinking.
Overview
25
25
years of professional experience
Work History
Retail Store Owner
"SunShine T"LLC
19 "Balkandjii Jiovo" Sofia, Bulgaria
01.2021 - Current
- Maintained financial records and monitored sales performance regularly.
- Managed daily store operations and ensured smooth workflow.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized promotional events such as special discounts or contests.
Internship Student - Hotels and Restaurants
University of Economics
Varna, Bulgaria
09.2015 - 03.2019
- Performed and worked at all departments in different hotels and restaurants
- Assisted guests at check-in, providing information on various services within hotel.
- Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Developed marketing strategies for increasing occupancy rates at the hotel.
- Oversaw daily restaurant operations and ensured compliance with health regulations. (HACCEP)
- Prioritized and organized tasks to efficiently accomplish service goals.
Restaurant Hostess, Waitress
Safir International Hotel city
Kuwait city, Kuwait
09.2008 - 01.2010
- Greeted guests warmly and guided them to their tables.
- Managed reservation system to coordinate seating efficiently.
- Scheduled shifts and managed staffing to meet operational needs.
- Handled guest inquiries and provided information about menu options.
- Supported team members during busy shifts by anticipating needs proactively.
Retail Store Supervisor
Hard Rock Cafe
Kuwait city, Kuwait
08.2006 - 03.2008
- Received Employee of the Year award for outstanding service excellence.
- Supervised daily store operations to uphold high customer service standards.
- Achieved team member goals while ensuring adherence to established standards.
- Managed inventory and cash register transactions accurately, enhancing customer experience.
Spa Receptionist
The Palms Beach Hotel & Spa
Kuwait city, Kuwait
02.2005 - 03.2006
- Greeted guests warmly and ensured a welcoming atmosphere at the spa entrance.
- Assisted guests with check-in and check-out processes to enhance their experience.
- Provided information about spa services and answered guest inquiries professionally.
Telephone Operator, Cashier
Cable Tel Services
Sofia, Bulgaria
04.2004 - 01.2005
- Operated multi-line telephone systems for efficient call routing and management.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to facilitate timely information sharing.
- Processed customer transactions efficiently and accurately at a busy retail location.
Restaurant Hostess
Hilton Dubai Jumeirah
Dubai, UAE
03.2001 - 07.2003
- Greeted guests warmly and guided them to their tables.
- Monitored dining area for customer satisfaction and addressed concerns swiftly.
- Greeted customers and escorted them to their tables.
- Answered telephone to provide dining information and take reservations.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Economics
Varna, Bulgaria06-2018
Associate of Arts - Cinema, Advertisement & Show Business
New Bulgarian University
Sofia, Bulgaria04-1998
Skills
- Hotel and restaurant management
- Customer service and relationships management
- Reservations and event coordination
- Service excellence and team leadership
- Visual merchandise and inventory control
- Computer skills (Microsoft Word, Excel), Micros, Fidelio
Languages
Bulgarian
Native/ Bilingual
English
Professional
Russian
Professional
Italian
Limited
Affiliations
Volunteer work for different NGO organizations (Sofia, Bulgaria) related to assisting people in unequal positions and helping them integrate into social life. Participating in a charity and fundraising events for children. 2020 -present.
Timeline
Retail Store Owner
"SunShine T"LLC
01.2021 - Current
Internship Student - Hotels and Restaurants
University of Economics
09.2015 - 03.2019
Restaurant Hostess, Waitress
Safir International Hotel city
09.2008 - 01.2010
Retail Store Supervisor
Hard Rock Cafe
08.2006 - 03.2008
Spa Receptionist
The Palms Beach Hotel & Spa
02.2005 - 03.2006
Telephone Operator, Cashier
Cable Tel Services
04.2004 - 01.2005
Restaurant Hostess
Hilton Dubai Jumeirah
03.2001 - 07.2003
Bachelor of Science - Hotel And Restaurant Management
University of Economics
Associate of Arts - Cinema, Advertisement & Show Business
New Bulgarian University