Vic Picariello

• Responded to passenger concerns and complaints politely and professionally.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.

Technical Support for Management and Tech Ops

Report writing and research

Rapport Building with Techs and Tech Managers and Commercial and Residential clients

Telephony Switch building and repair

Internet and Video troubleshooting

Internal Provisioning of clients equipment and scheduled maintenance

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.