Viceida Martinez
El Paso,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Navitus
Remote
03.2024 - Current
- Making calls throughout the day to check on patient adherence on how they are taking their medication.
- Able to fax and call patient providers regarding patient medication list.
- Help patient out with any questions and concerns over the phone.
- Was able to multitask throughout the day by answering phone calls, calling patient provider and making appointment with on call pharmacist and nurses.
- In charge of the Spanish team due to my proficiency in the language.
- Fully capable of understanding of using MTM.
- Helped patients by calling their pharmacy and providers for refill renewals.
Pharmacy Technician
AVITA- Mail & Delivery LTC Specialty Pharmacy
Lexington, SC
07.2023 - 04.2024
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Was able to resolves and document prior authorization outcomes in pharmacy system.
- Help patient with financial application to help cover the cost of their medications
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Worked with 340 B Clinics
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answered patient on live Chat in an orderly manner
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Collated and organized data entry documents into filing systems for easy access.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
- Maintained data entry requirements by following data program techniques and procedures.
- Learned to Identified In-depth knowledge of specialty drugs
Pharmacy Technician
Walmart
Columbia, SC
03.2018 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Patient Service Representative
Doctors Care Urgent Care
Irmo, SC
05.2019 - 06.2022
- Resolved billing inquiries and disputes in timely fashion.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
- Took copayments and compiled daily financial records.
- Provided excellent customer service to patients and medical staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Associate
Piggly Wiggly Grocery Store
Columbia, SC
07.2015 - 01.2018
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Cashier Team Lead
Shell Station
Columbia, SC
10.2016 - 12.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained and updated security protocols for front desk operations.
Education
South University
Columbia, SCA. C. Flora High School
Columbia, SC06.2014
Skills
- Ability to identify and trouble-shoot problematic issues
- Resolves and documents prior authorization outcomes in pharmacy system
- Order Verification
- Insurance Billing
- Problem-solving skills
- Pharmaceutical Calculations
- Data Entry
- Customer Service
- Team Collaboration
- Multitasking
- Friendly, Positive Attitude
- Able to navigate Excel spreadsheet
- Fast pace oriented
- Answering emails and phone calls in a timely manner
Accomplishments
- Specialty or retail pharmacy experience.
- Medical/ urgent care setting experience
- Due training multiple new pharmacy technicians on pharmacy policies, procedures and best practices led to becoming Lead CPHT.
- Lead CPHT for 3 years
- CPR Certified Red Cross
- Immunization certified through Purdue University
- National CPHT through ExCPT
- Licensed Texas and South Carolina
- Learned In-depth knowledge of specialty drugs and formulary
- Proficiency in Pharmacy computerized systems and software applications
Certification
- CPhT - Certified Pharmacy Technician
- Immunization certified
Additional Information
Proficient in English and Spanish
Languages
English
Spanish
Timeline
Pharmacy Technician
Navitus
03.2024 - Current
Pharmacy Technician
AVITA- Mail & Delivery LTC Specialty Pharmacy
07.2023 - 04.2024
Patient Service Representative
Doctors Care Urgent Care
05.2019 - 06.2022
Pharmacy Technician
Walmart
03.2018 - Current
Cashier Team Lead
Shell Station
10.2016 - 12.2017
Customer Service Associate
Piggly Wiggly Grocery Store
07.2015 - 01.2018
South University
A. C. Flora High School