Vicente Guerrero
Edinburg,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem revolutionist able to work effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
Work History
Service Advisor
Hacienda Ford
Edinburg, Texas
12.2021 - Current
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Advisor
Spikes Ford
Mission , TX
11.2021 - 12.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Clark Chevrolet
Mcallen , TX
08.2021 - 11.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Hacienda Ford
Edinburg, TX
03.2018 - 08.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Bert Ogden Infinti
Edinburg, TX
01.2016 - 03.2018
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Parts Counter Sales Person
Advance Auto Parts
Edinburg, TX
07.2012 - 01.2016
- Recruited and hired highly talented individuals who brought dependability and honesty to department, which increased efficiency of entire team.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Evaluated employee job performance and motivated staff to improve productivity.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand Received parts from other hubs and delivered to other stores in our area.
- Assisted customers weekly in finding parts for individual needs.
- Kept parts neatly stacked and organized for easy fnding.
Education
High School Diploma -
Economedes High School
05.2008
Skills
- Data entry
- Service estimates
- Records management
- Records maintenance
- High-energy attitude
- Bilingual English and Spanish
- Customer Support
- Customer Service
- Courteous demeanor
- Dependable and reliable
- Time management skills
- Inbound and Outbound Calling
- Product Knowledge
- Money Management
- Sales and Promotions
- Customer assistance
- Payment processing
- Cash drawer balancing
- Delivery order fulfillment
- Shipping and receiving understanding
Accomplishments
- Infiniti parts/service certified
- Ford service certified
- Quick Lane/Tire pro certified
- Michelin ultra high performance tire certified.
Additional Information
- David Russell: (910) 465-7989
- Marcy moreno: (956)261-8094
- Clarence Morris: (956) 874-5452
- Enrique Cantu: (956) 458-3449
Timeline
Service Advisor
Hacienda Ford
12.2021 - Current
Service Advisor
Spikes Ford
11.2021 - 12.2021
Service Advisor
Clark Chevrolet
08.2021 - 11.2021
Service Advisor
Hacienda Ford
03.2018 - 08.2021
Service Advisor
Bert Ogden Infinti
01.2016 - 03.2018
Parts Counter Sales Person
Advance Auto Parts
07.2012 - 01.2016
High School Diploma -
Economedes High School
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