VICENTE ROSARIO
Poncha Springs,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Colorado Department Of Corrections
Buena Vista, CO
04.2023 - 06.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Customer Service Representative
SUBWAY®Restaurants
Santa Isabel, Puerto Rico
12.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Vocational - Solar Panels
Ramey Job Corps
AGUADILLA, PR04.2023
Vocational - Facility Maintenance
Ramey Job Corps
AGUADILLA, PR08.2022
High School Diploma -
COAMO CHRISTIAN ACADEMY
COAMO, PR05.2019
Skills
- Bilingual
- Facility security
- Computer literacy
- Ability to work under pressure, in a team and independently
- Self-defense tactics
- Customer Services
- Ability to follow detailed procedures
- Excellent skill in the use of hand and electric tools
Certification
- Customer service
- NCCER
- OSHA-10
- CPR/ASHI & DEA
- Basic and advanced leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Correctional Officer
Colorado Department Of Corrections
04.2023 - 06.2024
Customer Service Representative
SUBWAY®Restaurants
12.2018 - 01.2020
Vocational - Solar Panels
Ramey Job Corps
Vocational - Facility Maintenance
Ramey Job Corps
High School Diploma -
COAMO CHRISTIAN ACADEMY