Vi Chai Yang
Appleton,WI
Summary
Results-driven Retail Management Professional with 7 years of experience in optimizing daily operations and driving sales growth. Demonstrated success in implementing strategies that enhance customer service, reduce labor costs, and boost profitability. Expertise in inventory management, employee training, and the development of customer loyalty programs. Committed to fostering strong team leadership and continuous improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jimmy John's Gourmet Sandwiches
Appleton, WI
07.2021 - 11.2024
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Manager
Journeys Shoes
Appleton, WI
05.2018 - 08.2021
- Increased overall store profitability by analyzing product performance data and adjusting pricing and markdowns accordingly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Surpassed sales figures of General Manager, setting a new benchmark.
Bar Assistant Manager
Best Western Hotel
Appleton, WI
05.2018 - 03.2020
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ordered liquor from wholesalers according to established guidelines.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Education
Associate in Communications - Communications
Fox Valley Technical College
Appleton, WI05-2023
Skills
- Recruiting and interviewing
- Sales monitoring
- Contract management
- Retail operations
- Conflict resolution
- Coaching and mentoring
- Customer relationship management (CRM)
- Employee performance evaluations
Languages
English
Full Professional
Hmong
Professional
Accomplishments
- Leader of South East Asian/Hmong Club In High School.
- Helped fundraise over $5,000 in sales for the club.
Affiliations
- Boxing
- Physical fitness
- Hiking
- Soccer
References
References available upon request.
Timeline
Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2021 - 11.2024
Assistant Manager
Journeys Shoes
05.2018 - 08.2021
Bar Assistant Manager
Best Western Hotel
05.2018 - 03.2020
Associate in Communications - Communications
Fox Valley Technical College
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