Vichel Cadiente
East Islip,NY
Summary
Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping.
Overview
4
4
years of professional experience
Work History
Bookkeeper
Stop and Shop Supermarket
East Islip, NY
05.2022 - Current
- Ensured accuracy in all accounting entries and records.
- Managed payroll processing for staff members.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Performed account analysis as required by management.
- Reconciled intercompany accounts on a regular basis.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
- Resolved billing discrepancies with vendors or customers promptly.
- Collaborated with external auditors during annual audits of company finances.
- Developed internal control procedures to ensure accurate recordkeeping.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
Customer Service Representative
Stop and Shop Supermarket
East Islip, NY
06.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Accounting
SUNY College At Old Westbury
Old Westbury, NY05-2025
Skills
- Financial analysis
- Account reconciliation
- Customer service
- Audit collaboration
- Problem solving
- Attention to detail
- Effective communication
- Financial management
- Bookkeeping
- MS office expert
- Accounting and bookkeeping
- Customer relations
- Confidential document control
- Data analysis and research
- Time tracking
- Audit preparation
- Data inputting
- Advanced computer skills
- Auditing
- Organization skills
Timeline
Bookkeeper
Stop and Shop Supermarket
05.2022 - Current
Customer Service Representative
Stop and Shop Supermarket
06.2021 - Current
Bachelor of Science - Accounting
SUNY College At Old Westbury