Vici Sargent
Social Services Department Manager
Fresno,CA
Summary
Strategic Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Social Services Department Manager
Innovative Integrated Health PACE
Fresno, CA
Nov.2023 - Current
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Medical Social Worker
Family Health Centers Of San Diego PACE
Oceanside, CA
10.2022 - 09.2023
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
- Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Contributed to program development by identifying gaps in service provision and proposing new initiatives based on emerging best practices in medical social work.
Assistant Director of Operations
U.S. Navy And Naval Reserve
Oceanside, CA
08.2020 - 03.2024
- Implemented performance monitoring systems to track progress towards key objectives, enabling timely adjustments as needed.
- Developed staff training programs, resulting in improved skills and knowledge among team members.
- Fostered an atmosphere of professional development among team members by providing regular coaching sessions tailored to individual needs.
- Spearheaded initiatives aimed at reducing hospital readmission rates through targeted interventions and follow-up care processes.
- Promoted a culture of continuous improvement, encouraging staff to identify opportunities for process enhancements.
Community Outreach Program Assistant
Veterans Health Administration VHA
Fresno, CA
09.2020 - 12.2020
- Increased awareness of programs and services by distributing informational materials to community members.
- Contributed to the creation of strategic plans, aligning outreach efforts with organizational goals and objectives.
- Strengthened relationships with local organizations through regular communication and collaboration on initiatives.
- Supported the development of new partnerships by researching potential collaborators and preparing presentations for meetings.
- Facilitated open lines of communication between stakeholders through regular email updates, newsletters, social media posts, or other channels.
Medical Assistant
U.S. Navy And Naval Reserve
Lemoore, CA
09.2000 - 12.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Graduate Social Work Intern
Community Regional Medical Center
Fresno, CA
09.2019 - 03.2020
- Interviewed clients to assess needs and determine most suitable needs and services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted supervisors with medical records reviews to facilitate improved performance and quality assurance.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
Education
MBA - Healthcare Management
Mar.2024 - Current
Master of Science - Advanced Clinical Social Work
08.2017 - 05.2020
Bachelor of Science - Public Health
12.2010 - 07.2016
Certification
Montreal Cognitive Assessment (MoCA) Certified Rater
Military Service
U.S. Navy and Naval Reserve, Chief Petty Officer, E7
November 1999-March 2024
Timeline
Western Governors University - MBA, Healthcare Management
Mar.2024 - Current
Social Services Department Manager - Innovative Integrated Health PACE
Nov.2023 - Current
Person-Centered Case Management (PCCM)
04-2023
Montreal Cognitive Assessment (MoCA) Certified Rater
11-2022
Medical Social Worker - Family Health Centers Of San Diego PACE
10.2022 - 09.2023
Community Outreach Program Assistant - Veterans Health Administration VHA
09.2020 - 12.2020
Assistant Director of Operations - U.S. Navy And Naval Reserve
08.2020 - 03.2024
Graduate Social Work Intern - Community Regional Medical Center
09.2019 - 03.2020
Columbia University - Master of Science, Advanced Clinical Social Work
08.2017 - 05.2020
National University - Bachelor of Science, Public Health
12.2010 - 07.2016
Medical Assistant - U.S. Navy And Naval Reserve
09.2000 - 12.2020
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