Victoria A Mark
Lynchburg,VA
Summary
Versatile and empathetic professional with a rich background in patient care and equine management. From a young age, I immersed myself in the world of horses, owning, competing, and training them. My journey began with volunteering at horses as healers in Charlottesville, where I assisted children in therapeutic riding programs. Over the years, I expanded my horizons by volunteering at various organizations, including 4H and multiple summer camps. This hands-on experience culminated in becoming a head riding instructor at a camp in Indiana. Transitioning to nursing, I continued to carry the values of compassion and dedication, evident in my track record of improving client satisfaction and safety protocols at Generation Solutions/TheKey. My ability to blend hard skills with soft skills, such as passion and client relationship building, sets me apart in both healthcare and equine management realms.
Overview
10
10
years of professional experience
Work History
CNA/Elderly Caregiver
Generation Solutions/TheKey
05.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Supported needs of [Number]+ residents under long-term care.
Shift Leader
Benny Scarpetta's
08.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
Private Nanny
Elvira Highley
08.2019 - 04.2020
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework assignments and special projects across different subjects.
Head Equine Instructor
Happy Hollow Children's Camp
05.2019 - 08.2019
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
- Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
- Enhanced rider safety by implementing strict adherence to safety protocols and guidelines during lessons.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Maximized student potential by setting achievable goals and continuously monitoring progress throughout each session.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Scheduled farrier and vet appointments regularly.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Prepared horses for specific competitions or tasks.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Facilitated learning of various self-enrichment topics through detailed lesson plans.
Swim Instructor/Certified Head Lifeguard
YMCA
11.2017 - 05.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Developed and implemented lesson plans based on individual student needs.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Provided emergency first aid and CPR as needed.
Lifeguard
City Of Charlottesville
05.2014 - 07.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Responded to patron incidents in professional and timely manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
Associate of Applied Science - Nursing
PVCC
Charlottesville, VA08.2021
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Groundwork training
- Client Relationship Building
- Horse Grooming
- Patience and Persistence
- Stable Management
- Equine Behavior Knowledge
- Horse Handling Techniques
- Excellent customer service
- Horse training
- Horseback Riding
- Riding instruction
- Dependable and Hardworking
- Animal Care
- Child Care
Timeline
Shift Leader
Benny Scarpetta's
08.2021 - 05.2022
CNA/Elderly Caregiver
Generation Solutions/TheKey
05.2021 - Current
Private Nanny
Elvira Highley
08.2019 - 04.2020
Head Equine Instructor
Happy Hollow Children's Camp
05.2019 - 08.2019
Swim Instructor/Certified Head Lifeguard
YMCA
11.2017 - 05.2019
Lifeguard
City Of Charlottesville
05.2014 - 07.2017
Associate of Applied Science - Nursing
PVCC
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