Vickey Estes
Waco
Summary
Trip coordinator specializing in logistics management, safety compliance, and budget oversight. Proven track record of enhancing customer satisfaction and optimizing transportation operations. Expertise in coordinating complex travel arrangements and ensuring adherence to safety regulations.
Overview
32
32
years of professional experience
Work History
Trip Coordinator
Waco Independent School District
Waco
06.2024 - Current
- Coordinated logistics for field trips and educational outings.
- Communicated with teachers to confirm trip details and requirements.
- Coordinated transportation logistics for student travel to ensure timely arrivals at events.
- Assisted in ensuring compliance with district safety policies during excursions.
- Developed informational materials for students and parents regarding trips.
- Monitored student behavior and ensured adherence to guidelines on trips.
- Tracked and documented trip expenses to maintain adherence to budget limits established by clients.
- Addressed customer complaints regarding service quality, ensuring satisfactory resolutions to enhance overall travel experiences.
- Collaborated with colleagues across different departments in order to develop innovative ideas for new travel packages.
School Bus Driver
Student Transportation of America, STA
Waco
06.2015 - 06.2024
- Operated school buses safely and efficiently for student transport.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Followed designated routes and schedules for timely student pickup and drop-off.
- Facilitated clear communication with students, parents, and school personnel to address and resolve transportation issues.
- Maintained a safe environment by actively managing student behavior on the bus.
- Recorded incidents and maintenance needs systematically to ensure compliance with company protocols.
- Collaborated with dispatch to address route changes and delays promptly.
- Attended training sessions to remain updated on safety regulations and driving techniques.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Monitored student behavior on the bus and enforced rules consistently.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Developed positive relationships with students through friendly interactions.
- Communicated effectively with parents regarding student transportation issues.
- Ensured safety of students by following all traffic laws and regulations.
- Learned and followed school transportation procedures.
- Responded quickly in emergency situations by taking appropriate actions.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Regulated environmental controls for student comfort.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Read maps and followed written or verbal driving directions.
- Performed work assignments according to instructions received.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Performed cleaning and sanitizing of bus interiors to maintain hygiene.
- Provided helpful directions and assistance to students during their ride.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Assisted passengers in evacuation of bus in case of emergency.
- Assisted with loading and unloading of passengers.
- Reported accidents and completed required reports.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Reported student behavior incidents promptly to the appropriate personnel.
School Bus Driver
Student Transportation Specialist
Waco
06.2005 - 06.2015
- Operated school buses safely and efficiently for student transport.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Followed designated routes and schedules for timely student pickup and drop-off.
- Communicated with students, parents, and school personnel to address transportation concerns and enhance service.
- Managed student behavior on bus to ensure safety and comfort during transport.
- Documented incidents and maintenance needs to uphold safety standards and compliance.
- Collaborated with dispatch to address route changes and delays promptly.
- Attended training sessions to remain updated on safety regulations and driving techniques.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Monitored student behavior on the bus and enforced rules consistently.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Communicated effectively with parents regarding student transportation issues.
- Learned and followed school transportation procedures.
- Complied with district policies and procedures concerning student discipline.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Reported student behavior incidents promptly to the appropriate personnel.
- Assisted with loading and unloading of passengers.
- Assisted passengers in evacuation of bus in case of emergency.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Notified supervisor of delays, accidents, or traffic issues impacting routes.
- Provided helpful directions and assistance to students during their ride.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Performed work assignments according to instructions received.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Safely and patiently escorted small children across roads.
- Regulated environmental controls for student comfort.
Caregiver
Mosaic
Waco
05.2009 - 06.2014
- Assisted clients with daily living activities and personal care needs.
- Monitored client health, promptly reporting significant changes to healthcare professionals for timely intervention.
- Developed and maintained trusting relationships with clients and families, fostering a supportive care environment.
- Planned and prepared nutritious meals according to dietary restrictions.
- Coordinated transportation for clients to appointments and social activities.
- Administered medications as prescribed and tracked compliance accurately.
- Provided companionship and emotional support, contributing to improved client well-being.
- Maintained a clean, safe, and organized living environment for clients.
- Supported bathing, dressing and personal care needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Accompanied clients to social events such as movies or plays.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Educated families about available resources for home health care services in the local community.
- Assisted clients with maintaining good personal hygiene.
- Coordinated transportation services for clients to appointments and activities.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Sourced and organized entertainment options for clients, ensuring engaging and enjoyable daily activities.
- Maintained detailed records of services performed on clients.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
Manager
World Finance
Waco
01.2001 - 05.2004
- Managed financial operations and ensured compliance with regulatory standards.
- Led team meetings to develop strategies that improved workflow efficiency.
- Developed budgets and monitored financial performance across departments.
- Collaborated with executives to align financial goals with company objectives.
- Oversaw staff training programs that enhanced employee skills and knowledge, directly impacting team performance.
- Implemented new financial systems to streamline reporting processes.
- Analyzed market trends to inform strategic decision-making initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies that increased customer satisfaction and loyalty metrics.
- Maintained compliance with laws and regulations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Cashier
Circle K
Waco
04.1994 - 11.1997
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and debit transactions securely.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries, enhancing shopping experience and promoting sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Resolved customer complaints, ensuring satisfaction and fostering loyalty.
- Delivered high customer service through active listening and engagement, strengthening customer relationships.
- Maintained cleanliness and organization of checkout area.
- Restocked shelves with merchandise regularly.
- Managed inventory levels through regular stock checks.
- Collaborated with team members to ensure smooth daily operations.
- Trained new cashiers on operational procedures and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
McLennan Community College
Waco, TX05-1991
Skills
- Transportation planning
- Logistics management
- Safety compliance
- Budget management
- Customer resolution
Timeline
Trip Coordinator
Waco Independent School District
06.2024 - Current
School Bus Driver
Student Transportation of America, STA
06.2015 - 06.2024
Caregiver
Mosaic
05.2009 - 06.2014
School Bus Driver
Student Transportation Specialist
06.2005 - 06.2015
Manager
World Finance
01.2001 - 05.2004
Cashier
Circle K
04.1994 - 11.1997
High School Diploma -
McLennan Community College