Vickey Johnson
Abingdon,VA
Summary
Dedicated professional with a proven track record in customer relations and payment processing. Committed to developing positive customer interactions and efficiently addressing concerns to drive satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Walmart
Abingdon, Virginia
09.2023 - Current
- Grouped and routed deliveries by designated areas to optimize delivery times.
Customer Service Representative
Teleperformance
Abingdon, Virginia
01.2018 - 02.2023
- Resolved complex problems by collaborating with departments to deliver tailored solutions that addressed customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support, ensuring a seamless customer experience.
- Processed customer payments and managed billing procedures to ensure accuracy.
- Cultivated positive relationships with customers through engaging and friendly interactions, enhancing overall satisfaction.
Childcare Provider
In Home Daycare
Abingdon, Virginia
07.2011 - 10.2017
- Supervised daily activities for children in a safe, nurturing environment.
- Prepared nutritious meals and snacks following dietary guidelines for young children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Licensed Cosmetologist
Multiple
Abingdon, Virginia
07.2005 - 01.2017
- Consulted with clients to determine desired styles and treatments.
- Utilized advanced techniques in haircutting, coloring, and styling services.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Education
High School Diploma -
Halifax Co. High School
Halifax, VA06-1994
Skills
- Call management
- Professional demeanor
- Customer relations
- Payment processing
- Verbal and written communication
- Inbound and outbound calling
- Professional telephone demeanor
- Typing proficiency
- Data collection
- Problem-solving
- Attention to detail
- Time management
Timeline
Delivery Driver
Walmart
09.2023 - Current
Customer Service Representative
Teleperformance
01.2018 - 02.2023
Childcare Provider
In Home Daycare
07.2011 - 10.2017
Licensed Cosmetologist
Multiple
07.2005 - 01.2017
High School Diploma -
Halifax Co. High School