Vickey L. Siekerman
Streamwood,USA
Summary
Dynamic administrative professional with extensive experience in logistics and customer service, demonstrating a strong track record of enhancing processes, efficiencies, and team performance in retail and warehouse environments. Proven ability to streamline inventory management and elevate customer interactions while effectively supporting organizational objectives. Committed to fostering a collaborative team atmosphere, driving operational excellence, and delivering exceptional service. Adept at adapting to fast-paced settings, ensuring consistent achievement of customer satisfaction and business goals.
Overview
33
33
years of professional experience
Work History
Receiving Clerk
Trelleborg Sealing Solutions
01.2022 - 01.2026
- Maintained an organized and safe receiving area, supporting efficient operations.
- Verified and documented merchandise condition upon arrival, resolving discrepancies promptly.
- Coordinated shipment processes to ensure timely and accurate deliveries to customers.
- Managed inventory records with precision, aiding in effective stock management.
- Collaborated with transport companies to facilitate timely shipment pickups and deliveries.
Warehouse Worker
Amazon
01.2020 - 01.2021
- Addressed incoming merchandise issues to streamline processing on the line.
- Received merchandise and routed it to appropriate trucks for timely distribution.
- Sorted and packaged items for shipping to customers.
- Maintained cleanliness and organization in the work area.
Customer Service Manager
Walmart
01.2010 - 01.2020
- Customer Service Manager
- Department Manager of the Men and Boys' Department
- Coordinated display assembly to enhance visual appeal and attract customer interest
Office Manager
American Lenders Service Company
03.2008 - 07.2010
- Managed administration and operations, ensuring effective client interactions
- Oversaw account and records management, including receivables tracking
- Coordinated delivery of collateral to auction, ensuring timely execution
Receiving Manager
Lowes
11.2001 - 02.2008
- Managed receiving processes for inventory shipments at a leading home improvement retailer.
- Supervised five employees in receiving merchandise, facilitating timely product availability on the sales floor
- Coordinated with suppliers to ensure timely delivery of merchandise to the store.
- Oversaw team training on safety protocols and efficient material handling techniques.
- Maintained orderliness and cleanliness of warehouse, conducting regular audits of Hazmat area to ensure compliance
Route Clerk
Sierra Springs Water Company
12.1996 - 06.2003
- Facilitated efficient delivery operations to enhance customer satisfaction and inventory control
- Managed customer inquiries and provided product information effectively.
- Processed orders accurately using company-specific software systems.
- Maintained inventory records and ensured stock availability for customers.
- Oversaw accounts receivables and resolved customer service inquiries
Office Manager and Administrative Assistant
Emerald Isle, Inc.
02.1993 - 12.1996
- Supported President with daily administrative tasks, including phone management, guest reception, and appointment scheduling to facilitate smooth operations
- Oversaw secure deposit transactions, managing accounts payable, accounts receivable, payroll, and payroll tax deposits to maintain financial accuracy
- Supervised four employees in customer service and customer records management, ensuring efficient operations and quality support
Education
Associate of Science - Medical Insurance Billing and Coding
Everest University
Miami, FL07-2013
Skills
- Inventory management
- Logistics coordination
- Team leadership
- Customer service
- Receiving operations
- Performance improvement
- Microsoft Office Suite
- Shipping documentation
- Material handling
- Pallet Jack Operation
- Clerical Support
- Written Communication
- Attention To Detail
- Troubleshooting
- Multitasking
- Excellent Communication
- Shipping and receiving
- Warehouse organization
- Invoice verification
Timeline
Receiving Clerk
Trelleborg Sealing Solutions
01.2022 - 01.2026
Warehouse Worker
Amazon
01.2020 - 01.2021
Customer Service Manager
Walmart
01.2010 - 01.2020
Office Manager
American Lenders Service Company
03.2008 - 07.2010
Receiving Manager
Lowes
11.2001 - 02.2008
Route Clerk
Sierra Springs Water Company
12.1996 - 06.2003
Office Manager and Administrative Assistant
Emerald Isle, Inc.
02.1993 - 12.1996
Associate of Science - Medical Insurance Billing and Coding
Everest University