Performed excellent customer service for highest grossing and busiest location
Created weekly sales recaps for owner
Built lasting relationships with customers, offering attentive service, follow-ups, and assistance in future purchases.
Demonstrated excellent problem-solving abilities when addressing customer complaints or challenges related to sizing adjustments or returns, ensuring a satisfactory resolution every time.
Conducted regular inventory checks to ensure accurate stock levels, facilitating efficient re-ordering processes when necessary.
Cultivated a strong professional network within the industry, attending relevant events and maintaining connections with fellow professionals to stay updated on emerging trends and opportunities.
Created inviting environment for customers by maintaining store organization and cleanliness.
Production Assistant/Designer
Melody Ehsani
07.2018 - 12.2019
Sole production assistant in fast-paced, high-volume environment
Responsible for handcrafting thousands of jewelry units, including earrings, necklaces, custom pieces to be sold globally via wholesale, in-store and online.
Maintained extensive inventory for LA/NY stores, analyzed and prioritized best sellers and high-end clients orders.
Modeled/styled products for successful Jordan brand campaign, appeared on multiple Los Angeles billboards and E-commerce shoots/social media content.
Store Manager
Urban Remedy
08.2017 - 06.2018
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Recruited, trained, and supervised staff by setting goals and expectations for team members, aligning performance with incentives and managing both performance and accountability issues.
Assistant Manager
Will Leather Goods
03.2016 - 08.2017
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assisted with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Production Assistant
ALCHEMILLA (Metalsmith Jewelry)
03.2015 - 02.2016
Independently prepared and created detailed, metalsmith jewelry pieces.
Marketing & Advertising Lead/Supervisor/Buyer
KNIMBLE
06.2013 - 06.2015
Effectively led daily shifts of sales associates while providing top-notch customer service.
Creatively styled, photographed and edited colorful and appealing photo shoots.
Designed monthly company newsletter distributed to over 2,000 customers.