Vicki Bellmore
Coralville
Summary
Experienced Patient Account Representative and SHIIP Volunteer with a strong background in educating clients about health insurance options. Skilled in customer service, communication, and collaboration, committed to enhancing client understanding and satisfaction.
Overview
36
36
years of professional experience
Work History
SHIIP Volunteer
SHIIP IOWA
Iowa City
07.2023 - Current
- Educated community members on health insurance options and benefits, enhancing their decision-making.
- Guided clients through Medicare enrollment procedures and requirements, ensuring compliance and understanding.
- Provided guidance on selecting appropriate health plans based on individual needs.
- Collaborated with volunteers to foster a supportive work environment, improving team morale.
Sales Cerk
Tabor Home Winery
Baldwin
08.2022 - Current
- Guided customers in selecting wines tailored to preferences and food pairings, enhancing their purchasing experience.
- Organized merchandise for customer purchase and rental, ensuring a well-stocked display.
- Maintained cleanliness and organization of the tasting room and sales area.
- Processed customer transactions efficiently using point-of-sale systems.
- Welcomed customers and efficiently processed cash and credit transactions, ensuring a smooth checkout process.
- Engaged in wine tastings to deepen product knowledge and improve customer service interactions.
- Greeted customers and responded to inquiries in a professional manner.
Patient Account Representative
UIHC
Iowa City
06.1993 - 08.2022
- Coordinated insurance verification and eligibility for patient accounts.
- Provided customer service to patients regarding billing inquiries and account information.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Facilitated communication between clients, families, and healthcare professionals.
- Managed patient records in compliance with HIPAA regulations.
Clek
Kalona Family Practice
Kalona
08.1990 - 03.1992
- Recognized and addressed customer needs swiftly to enhance satisfaction.
- Executed daily tasks with accuracy and efficiency to support operational goals.
- Facilitated collaboration among colleagues through support and guidance.
Education
Associate of Science - Chiropractic
Palmer School of Chiropractic Technology
Davenport, IA06-1988
Skills
- Insurance education
- Medicare enrollment assistance
- Customer transactions
- Insurance counseling
- HIPAA compliance
- Insurance verification
- Customer relationship management
Affiliations
- Former Foster Mom for rescue dogs with a strong accent on special needs and collies.
Timeline
SHIIP Volunteer
SHIIP IOWA
07.2023 - Current
Sales Cerk
Tabor Home Winery
08.2022 - Current
Patient Account Representative
UIHC
06.1993 - 08.2022
Clek
Kalona Family Practice
08.1990 - 03.1992
Associate of Science - Chiropractic
Palmer School of Chiropractic Technology