Vicki Bowman
Clearwater,FL
Overview
23
23
years of professional experience
Work History
Product Central Team Lead
HSNi
06.2021 - 06.2025
- Train current staff and new hires on all aspects of warehouse and showroom operations
- Assist in calculating product quantities and placing orders based on inventory levels and demand
- Perform inventory adjustments and cycle counts to maintain accurate stock records
- Cross-train and actively support various warehouse functions, including purging, palletizing, and shipping operations
- Prepare and submit daily reports on productivity metrics and product movement to management
Product Central Specialist/Show Handler
HSNi
06.2009 - 06.2021
- Verify incoming shipments and systematically update inventory records
- Accurately tag, package, and store samples in accordance with warehouse guidelines
- Pull items for planned shows and consignment orders as scheduled
- Perform item transfers using RF scanner and Warehouse Management System (WMS)
- Transport inventory between warehouse facilities and television studios as needed
- Maintain cleanliness and organization of all storage areas and workspaces
- Certified in forklift operation with hands-on experience
Customer Service Representative
HSNi
10.2002 - 06.2009
- Handle inbound customer sales calls and effectively offer relevant upsells
- Utilize active listening techniques, including paraphrasing to accurately assess customer needs and preferences
- Consistently meet or exceed key performance indicators (KPIs), including call quality, average handling time (AHT), and schedule adherence
Education
High School Diploma -
Brookfield Central High School
Brookfield, WISkills
- Extensive hands-on experience in dynamic warehouse environments, with deep knowledge of inventory control, logistics, and shipping/receiving
- Proficient in RETEK, RF scanners, and Warehouse Management Systems (WMS)
- Demonstrated loyalty and consistency with over 20 years at a single company
- Experience in customer service with a strong focus on client satisfaction and communication
Timeline
Product Central Team Lead
HSNi
06.2021 - 06.2025
Product Central Specialist/Show Handler
HSNi
06.2009 - 06.2021
Customer Service Representative
HSNi
10.2002 - 06.2009
High School Diploma -
Brookfield Central High School