Vicki Carr
Thornton,CO
Summary
Healthcare customer service expert with over 16 years of professional experience, Specialties span from schedule management and cash collections to providing accurate insurance information. Major capabilities include: helping the company reach its overall goals, proven to be reliable, prompt and flexible. Have great time management skills and the ability to be a quick learner.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
SCL Health
2016.06 - 2022.11
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Financial Counselor
Mental Health Partners
2016.08 - 2017.06
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Helped apply for State, Federal, and local financial assistance programs
- Cash Collections
Patient Service Representative
South Denver Cardiology
2012.06 - 2016.05
- Managed patient registration process, confirming data accuracy and completeness.
- Checked in and out patients/ scheduled patients for start of care, follow up appointments, tests and labs requested by doctor.
- Monitored and maintained the doctor's schedule for clinic and hospital procedures.
- Worked Back log for unscheduled appointments
- Opened and closed office Monday through Friday
- Maintained office cleanliness and ordered necessary office supplies.
Education
GED -
Red Rocks Community College
Denver, CO03.2003
Skills
- Patient check-in
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Appointment Scheduling
- Registration and Admissions
- Insurance Verification
- Multitasking and Organization
Timeline
Patient Financial Counselor
Mental Health Partners
2016.08 - 2017.06
Patient Access Representative
SCL Health
2016.06 - 2022.11
Patient Service Representative
South Denver Cardiology
2012.06 - 2016.05
GED -
Red Rocks Community College
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