Vicki Carter
Cincinnati,OH
Summary
Highly experienced in executive office management, onboarding, safety team planning, and manufacturing warehousing.
Overview
10
10
years of professional experience
Work History
Training Coordinator
Executive Jet Management
07.2024 - 11.2024
- Arranged training for pilots
- Update pilot training records for FAA purposes
- Completed reports for management
Policy Services Representative II
CELIC - Michigan Farm Bureau
11.2023 - 07.2024
- Provide excellent customer service in a prompt and professional manner.
- Process policy changes and endorsements.
- Provide support and assist Policy Services Representatives with billing and product questions, supervisor phone calls, meetings.
- Handle any upset/irate situation with tactfulness and professionalism.
- Issue new business and review policy applications for complete and accurate information.
- Troubleshoot and assist agent and policyholders promptly and accurately.
Plant Administrator
Mauser Packaging Solutions
05.2021 - 07.2023
- Manage office.
- Human resources representative.
- Educate and communicate personnel policies to newly hired and current employees.
- Onboard new employees including going over employee handbook, benefiit enrollment, and provided required training.
- Maintain employee files.
- Coordinate, schedule and lead meetings.
- Process vacation requests for employees and tracked these hours.
- Confirm payroll hours are correct.
- Assist with annual open enrollment.
- Audit hourly attendance for possible discipline measures.
- Coordinate plant celebrations (safety weeks, employee birthdays, etc.).
- Daily production reports for Plant Manager.
Process Assistant
Amazon Air
04.2019 - 05.2021
- Participated in the opening of Amazon's first air hub.
- Track arrival and departing flights.
- Engage with associates that were under my responsibility.
- Attendance tracking.
- Track/report ATS labor hours.
- Train associates and verify SOP compliance.
- Ensure successful area performance through tracking, report of associate performance.
- Fill in, as needed, with production duties.
- Review and update SOP.
- Assist in keeping work area clean and organized.
- Identify and address safety hazards within work area.
- Identify and process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Flight Administrative Assistant
ABX Air
05.2017 - 11.2018
- Administrative support for Flight Operations.
- Revise manuals for Chief Pilot.
- Prepare FAA correspondence and mandated paperwork.
- Process pilot expense reports.
- Maintain pilot attendance.
- Assist hub coordinator at CVG with expense reports.
- Process medical, ATP license, dangerous good certificates for pilots, check airmen and dispatchers.
- Process pilot new hire paperwork.
Flight Operations Assistant
ABX Air
08.2014 - 05.2018
- Oversee Jeppesen portion of flight operations department.
- Assist hub coordinator at CVG with flight paperwork.
- Place ship sets on board aircraft (767's) that are out of maintenance.
- Assure FAA documentation is on board aircraft (767's).
Administrative Assistane
Global Flight Source
08.2016 - 05.2017
- Preparing outgoing correspondence.
- Update manuals.
- Update Jeppesen manuals for flight dispatchers.
- Update job description manuals.
- Organize storage area for office supplies.
Education
Associate of Applied Science - Business
West Virginia State College
Institute12-1984
Timeline
Training Coordinator
Executive Jet Management
07.2024 - 11.2024
Policy Services Representative II
CELIC - Michigan Farm Bureau
11.2023 - 07.2024
Plant Administrator
Mauser Packaging Solutions
05.2021 - 07.2023
Process Assistant
Amazon Air
04.2019 - 05.2021
Flight Administrative Assistant
ABX Air
05.2017 - 11.2018
Administrative Assistane
Global Flight Source
08.2016 - 05.2017
Flight Operations Assistant
ABX Air
08.2014 - 05.2018
Associate of Applied Science - Business
West Virginia State College