Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicki Cook

Escondido,CA

Summary

Dynamic Sales Associate with proven expertise at Biggs Harley-Davidson, excelling in customer service and relationship building. Skilled in cash register operation and inventory control, I effectively enhanced store visual appeal and fostered repeat business, consistently delivering exceptional results in a fast-paced retail environment. Reliable and adaptable, I thrive under pressure.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Biggs Harley-Davidson
10.2015 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Retail Sales Associate

San Diego Harley-Davidson
04.2007 - 10.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Real Estate Salesperson License - Real Estate & Escrow Procedures

Mira Costa College
San Marcos, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • POS system operation
  • Upselling
  • Retail store operations
  • Merchandise display
  • Order processing
  • Merchandising
  • Upselling and cross selling
  • Inventory tracking
  • Policy and procedure adherence
  • Product recommendations
  • Sales expertise
  • Inventory control procedures
  • Contact follow-up

Certification

Harley-Davidson University Master Retail Sales Associate.

Timeline

Retail Sales Associate

Biggs Harley-Davidson
10.2015 - 04.2025

Retail Sales Associate

San Diego Harley-Davidson
04.2007 - 10.2015

Real Estate Salesperson License - Real Estate & Escrow Procedures

Mira Costa College
Vicki Cook