Vicki Fields

• Processed customer transactions efficiently at retail counters.
• Assisted customers in locating products throughout the store.
• Maintained clean and organized checkout areas for optimal customer experience.
• Managed cash drawer, ensuring accurate cash handling and reconciliation.
• Collaborated with team members to resolve customer inquiries promptly.
• Trained new staff on register operations and customer service protocols.
• Implemented store policies while handling returns and exchanges effectively.
• Utilized point-of-sale systems to track inventory levels during sales transactions.
• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Operated cash registers to process payments for goods and services.
• Collected credit card and cash payments to complete transactions for customer orders.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Complied with all health and safety regulations while performing job duties.
• Informed customers of in-store promotions or pricing specials.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Assisted customers with locating merchandise within the store.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
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• Participated in team meetings to discuss workflow improvements and service enhancements.
• Participated in training sessions designed to improve overall job performance.
• Escalated unresolved issues to appropriate departments for further investigation.
• Maintained accurate records of all data collected during analysis processes.
• Reviewed client variances in Healthcare claims determining necessary issues to resolve with either accuracy in billing, coding, or contract terms.
• Worked with insurance companies' upper-level management personnel to resolve revenue inaccuracies based on contractual terms per client's facility.

• Participated time
• Transported passengers safely between airport terminals and designated locations.
• Assisted travelers with luggage and provided directions as needed.
• Conducted pre-trip inspections to ensure vehicle safety and readiness.
• Maintained cleanliness and organization of shuttle vehicles for passenger comfort.

Assisted as a cashier in the booth, checking customers in and out of the parking area.

• Scheduled patient appointments using electronic health record systems.
• Coordinated with medical staff to optimize appointment availability.
• Communicated effectively with patients regarding scheduling needs and procedures.
• Managed patient intake forms and verified insurance information.
• Processed cancellations and rescheduled appointments efficiently.
• Maintained accurate patient records and updated scheduling software regularly.
• Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
• Coordinated with other departments to ensure accurate scheduling of patients.
• Served as a liaison between the clinic staff, physicians, vendors and payers.
• Ensured that all patient demographic information was updated in the system on a regular basis.
• Resolved any conflicts that occurred during the scheduling process.
• Answered incoming calls, scheduled patient appointments and confirmed existing appointments.
• Entered data into the electronic medical records system accurately and efficiently.
• Assisted patients with canceling and rescheduling appointments.
• Answered phone calls and took messages for staff members.
• Coordinated appointments with customers and staff members according to availability.

• Managed delivery schedules to ensure timely product distribution.
• Coordinated with drivers to optimize route efficiency and reduce delays.
• Utilized tracking systems to monitor deliveries and address issues promptly.
• Communicated with customers regarding delivery status and service inquiries.
• Collaborated with logistics teams to streamline operations and improve service quality.
• Responded quickly to any changes or unexpected delays during deliveries.
• Collaborated with other departments on projects related to product distribution and delivery strategies.
• Remained calm and pleasant with customers at all times, even during tense situations.
• Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
• Coordinated with vendors and customers to ensure smooth delivery processes.
• This is a full-time position obtained due to the previous employer's non-compete contract, which obligated me to be out of the healthcare industry for at least 18 months before I was able to obtain employment with another healthcare company.
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• Reviewed claims submissions for accuracy and completeness prior to processing.
• Coordinated with insurance companies to obtain authorizations and resolve denials.
• Analyzed revenue cycle processes to identify areas for improvement and efficiency.
• Collaborated with clinical departments to streamline documentation for reimbursement purposes.
• Monitored changes in healthcare regulations impacting revenue cycle operations regularly.
• Processed appeals related to denied or rejected claims in a timely manner.
• Collaborated with other departments to resolve customer inquiries regarding billing issues.
• Contacted insurance providers to check patient coverage.
• Reviewed patient accounts to ensure accuracy and completeness of information.
• Ensured all regulatory requirements were met when submitting claims for payment.
• Audited payments from third-party payers to ensure accuracy of reimbursement amounts.
• Researched discrepancies on unpaid invoices and reconciled them.
• Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
• Reached out to responsible companies and individuals to collect on outstanding debts.
• Identified areas where process improvements can be made within the revenue cycle.
• Conducted audits of medical records to ensure compliance with payer requirements.
• Performed account reconciliations between insurance companies and internal systems.
• Prior to this I worked from 1977 to 2009 with a utility company, Citibank call center, and UC hospital retiring from each anywhere from 7 yrs. to 23 yrs, of service.