Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
Volunteer
Vicki Fraser

Vicki Fraser

Horn Lake,MS

Summary

20+ Years Supply Chain Solutions Extreme multitasking abilities Experience-driven decision-making skills Positive can-do attitude Excellent & fair negotiating history with carriers & customers w/attention to max. bottom line. Extremely organized and detail driven

Overview

19
19
years of professional experience

Work History

Accounts Receivable Collector

Trans-one
03.2023 - 05.2023
  • Clear up old debt.
  • Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
  • Enhanced client relationships through courteous and professional communication during collections process.
  • Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
  • Assisted in the development of credit policies to minimize risk while maximizing revenue opportunities.
  • Supported internal audit processes, providing documentation and clarification as needed for timely completion of audits.
  • Contributed to the reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary.
  • Collaborated with sales team to address customer concerns, fostering positive working relationships between departments.
  • Facilitated interdepartmental communication regarding account status, ensuring prompt resolution of any issues affecting receivables collection.
  • Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
  • Minimized instances of late payments by providing consistent follow-up reminders to clients approaching due dates.
  • Promoted client satisfaction through swift response to inquiries about account balances or payment arrangements.

Inbound Customer Account Manager

Roar Logistics
02.2022 - 03.2023
  • Manager of customer account deliveries.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
  • Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
  • Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
  • Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
  • Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
  • Evaluated carrier performance regularly using key metrics driving continuous improvements in service reliability.
  • Mentored junior personnel providing guidance on navigating complex logistical challenges resulting in increased productivity.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Developed strategies to reduce transportation costs and increase operational performance.

Inbound Customer Account Representative - Intermodal

Transplace/Celtic Intermodal
06.2021 - 02.2022
  • Service customer accounts from ingate to termination.

Intermodal Operations Manager - Ops 1

Coyote Logistics
02.2018 - 06.2021
  • Manager of the 'Ops1 Team'.

Manager Intermodal Training & Development

Coyote Logistics
11.2017 - 02.2018
  • Create IMDL training documents and implement training classes for new employees.

Customer Operations Lead

Coyote Logistics
05.2015 - 11.2017
  • Develop strong relationships with customers, planners, coordination teams, and facilities.

Operations Generalist/Driver Payroll Specialist

Dart Trans / Mainstream Transportation Co.
11.2012 - 05.2015
  • Manage customer Accounts, Intermodal - Ramp to Door or Door to ramp.

Inbound Logistics Coordinator

Intermodal Sales, Inc.
04.2009 - 11.2010
  • Manage inbound Lowes & Whirlpool Accounts.

Customer Account Specialist

Coyote Logistics
06.2006 - 11.2009
  • Managed International Paper's transportation needs cradle to grave all locations.

Transportation Coordinator - Promoted to Team Lead/Logistics coordinator

Cornerstone Systems, Inc.
07.2004 - 06.2006
  • Nominated for Employee of the Year 2005, for implementing procedures to maximize bottom line.

Education

Bachelor Of Mathematics - Office Supervision And Management

Sheffield High School
Memphis, TN
05.1982

Skills

  • Credit Analysis
  • Microsoft Excel
  • Skip Tracing
  • Dispute Resolution
  • Organizational Skills
  • Office Operations
  • Microsoft Office
  • Precision and Accuracy
  • Analytical and Critical Thinking
  • Service Quality Standards
  • Compliance Requirements
  • Training and Teaching
  • Performance Goals
  • Account Documentation

References

  • Matthew Decker, Professional
  • Katherine Wilson, 901-489-2447, Professional
  • Billie Webb, 901-240-3831, Professional Reference
  • O.D. Sullivan, 901-409-7145, Personal & Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Timeline

Accounts Receivable Collector

Trans-one
03.2023 - 05.2023

Inbound Customer Account Manager

Roar Logistics
02.2022 - 03.2023

Inbound Customer Account Representative - Intermodal

Transplace/Celtic Intermodal
06.2021 - 02.2022

Intermodal Operations Manager - Ops 1

Coyote Logistics
02.2018 - 06.2021

Manager Intermodal Training & Development

Coyote Logistics
11.2017 - 02.2018

Customer Operations Lead

Coyote Logistics
05.2015 - 11.2017

Operations Generalist/Driver Payroll Specialist

Dart Trans / Mainstream Transportation Co.
11.2012 - 05.2015

Inbound Logistics Coordinator

Intermodal Sales, Inc.
04.2009 - 11.2010

Customer Account Specialist

Coyote Logistics
06.2006 - 11.2009

Transportation Coordinator - Promoted to Team Lead/Logistics coordinator

Cornerstone Systems, Inc.
07.2004 - 06.2006

Bachelor Of Mathematics - Office Supervision And Management

Sheffield High School
Vicki Fraser