Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Hatch

Malvern,AR

Summary

Proven leader at Waffle House, adept in staff training and development, and exceptional customer service. Skillfully enhanced workforce performance through comprehensive training and mentoring, leading to increased engagement. Demonstrated adaptability and problem-solving abilities, ensuring operational excellence and positive customer interactions. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Customer-focused professional with successful-year career 9 years with Waffle House. Multi-tasking Manager well-known for creating positive workplace.

Overview

10
10
years of professional experience

Work History

Unit Manager

Waffle House
Malven, AR
12.2014 - Current
  • Established staff priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Enhanced employee skills with training contributing to a high-performing workforce.

Education

High School Diploma -

Prescott High School
Prescott, AR
05.1995

Skills

  • Staff Training and Development
  • Positive Attitude
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Organizational Skills
  • Computer Skills
  • Adaptability and Flexibility
  • Decision-Making
  • Professional and Courteous
  • Employee Coaching and Mentoring
  • Schedule oversight

Timeline

Unit Manager

Waffle House
12.2014 - Current

High School Diploma -

Prescott High School
Vicki Hatch