Vicki Hawkins
Rosenberg,United States
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, accounts receivable, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
RNA dba ECI
Houston, TX
06.2018 - 04.2026
- Assisted clients via phone & email.
- Provided office support while building cooperative relationships.
- Responded effectively to sensitive inquiries or complaints.
- Processed invoices, adjustments, and credit memos.
- Review contracts to resolve billing issues.
- Schedule and route customer appointments.
- Resolved issues discovered during invoicing and collection process.
- Verify invoice accuracy.
- Follow up with customers on late payments.
- Prepare Recurring Commercial Service Agreements to include research and coordinate documentation for Certificate of Insurance (COI) requests.
Lead Facilitator
Fort Bend County Texas (CSCD)
Rosenberg, TX
05.1999 - 06.2018
- Gave direction and motivated the team by providing effective communication and weekly meetings.
- Built relationships with Facilitators, Elected County Officials, and Departments Heads through active communication and positive feedback.
- Maintained focused, inclusive, and supportive learning environments.
- Provided positive feedback with an emphasis on learning from mistakes to establish a solid foundation for progress.
- I attended workshops and seminars to increase job-related knowledge.
- Maintained accurate accountability of records.
- Documented performance of probationers.
- Planned and implemented safe projects for probationers to perform their court ordered community service hours on a monthly basis.
- Received and delegated oral and written directions effectively.
- Promoted high satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of probationers to accomplish goals and address issues related to our projects and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of clients promptly and efficiently.
- Assisted with client requests and answered questions to improve satisfaction.
- Create Master Schedule for Employees
- Ensured employees completed required training.
Education
No Degree - Major Studies
Vincennes University
Vincennes, INHigh School Diploma -
Baldwin Jr. Sr High School
Baldwin, FLSkills
- Customer Service & Office Support
- Basics of Excel
- Computer Skills, Mail Sorting, Time Management & Attendance Records
- Confidential Document Control & Retrieval Ticket Sales & Cash Handler
- Proficient in Microsoft Word & Outlook
- Experience in Client Appointment Scheduling
- Proficient in Quick Books & Smart Service
- Employee Training and Development
- Supervising Staff & Performance Evaluations
- Tracking Inventory
- Correspondence Writing, Data Entry & Records Management
- Invoice Processing & Accounts Receivable Data Entry
- Military Recruiting
Timeline
Administrative Assistant
RNA dba ECI
06.2018 - 04.2026
Lead Facilitator
Fort Bend County Texas (CSCD)
05.1999 - 06.2018
No Degree - Major Studies
Vincennes University
High School Diploma -
Baldwin Jr. Sr High School