Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Vicki Hill

Grand Junction,TN

Summary

Dynamic logistics coordinator with a proven track record at Hills Trucking, Inc., excelling in transportation planning and customer service. Expert in fostering team collaboration and enhancing operational efficiency, I successfully managed budget compliance and streamlined processes, ensuring timely deliveries and satisfied clients. Passionate about motivating teams and driving results.

Overview

35
35
years of professional experience

Work History

Logistics Coordinator/Primary Dispatch

Hills Trucking, Inc
Grand Junction, TN
01.2005 - Current
  • Oversaw transportation costs, maintaining budget compliance.
  • Explained proposed solutions to customers and management through oral presentations and written proposals.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Directed team activities by establishing task priorities and providing guidance.
  • Coordinated with customs brokers to ensure smooth and compliant international shipments.
  • Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Realigned the right drivers with the right lanes to eliminate undue havoc due to extreme traffic and weather conditions.

Guest Service Team Leader

Target Stores
Jackson, TN
03.1990 - 10.2004
  • Trained new hires on company policies, procedures, systems and software applications used in their roles.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.
  • Conducted regular meetings with staff to discuss progress towards goals, provide updates on changes and answer questions.
  • Implemented initiatives aimed at improving operational efficiency, streamlining processes and reducing costs.
  • Organized team-building activities for staff members that encouraged collaboration and communication among colleagues.
  • Oversaw the partial remodel of Target T-0921 Jackson, TN in the early 2000's due to the massive hailstorm that took the mid-south by surprise.

Education

Leadership Academy -

Target Stores
Minneapolis, MN
05-1995

Some College (No Degree) - Business Administration And Management

Memphis State University
Memphis, TN

Skills

  • Motivational leadership
  • Customer service
  • Project assignments
  • Logistics analysis
  • Carrier collaboration
  • Operational efficiency
  • Emergency readiness
  • Scheduling coordination
  • Coaching and mentoring
  • Analytical thinking
  • Transportation planning
  • Contract negotiation
  • Team building
  • Fleet management
  • Driver scheduling
  • Communication

Accomplishments

  • Led efforts that resulted in excess of $300k increase in annual revenue in my first year, driving growth through strategic initiatives and team collaboration
  • Mainstreamed the focus from miles to "safe miles" by emphasizing the importance of safe driving, transporting and deliveries.
  • Developed a safety culture against all odds by partnering with hired safety consultants to ensure total compliance.

Affiliations

  • Active member of the Hardeman County Commission for Black History
  • Active member of The NAACP
  • Founder of Hardeman County Mass Choir established in 2010 in efforts to raise funds for Elizabeth Lake Scholarship Foundation

References

References available upon request.

Timeline

Logistics Coordinator/Primary Dispatch

Hills Trucking, Inc
01.2005 - Current

Guest Service Team Leader

Target Stores
03.1990 - 10.2004

Leadership Academy -

Target Stores

Some College (No Degree) - Business Administration And Management

Memphis State University

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Vicki Hill