Vicki Kolenda
Chesapeake,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Papa Johns Pizza
Elizabeth City, NC
10.2012 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Papa John's Pizza
San Diego, CA
03.2004 - 05.2011
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Papa John's Pizza
Ellicott City, MD
10.2001 - 11.2003
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Papa John's Pizza
Virginia Beach, VA
07.1994 - 12.1999
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Green Run High
Virginia Beach, VA06.1985
Skills
- Policy Development and Enforcement
- Human Resources Oversight
- Mathematical Calculation and Reasoning
- Sales Tracking
- Business Leadership
- Hiring and Onboarding
- Records Organization and Management
- Problem Anticipation and Resolution
- Operational Efficiency and Safety
- Guest Satisfaction
- Continuous Quality Improvement (CQI)
- Administering Payroll
- Money Handling
- Restaurant Operations Management
Timeline
General Manager
Papa Johns Pizza
10.2012 - Current
General Manager
Papa John's Pizza
03.2004 - 05.2011
General Manager
Papa John's Pizza
10.2001 - 11.2003
General Manager
Papa John's Pizza
07.1994 - 12.1999
High School Diploma -
Green Run High
Similar Profiles
Harsh PatelHarsh Patel
Intern at Papa Johns pizza restaurantIntern at Papa Johns pizza restaurant
Ashwini RakavanAshwini Rakavan
Cashier at Papa Johns PizzaCashier at Papa Johns Pizza
Khushpreet Kaur PannuKhushpreet Kaur Pannu
Pizza Maker at Papa Johns PizzaPizza Maker at Papa Johns Pizza
Subhashini GovindhakannanSubhashini Govindhakannan
Manager at Papa Johns PizzaManager at Papa Johns Pizza
Kevin UrquhartKevin Urquhart
LOCKHEED MARTIN at WAREHOUSEMANGERLOCKHEED MARTIN at WAREHOUSEMANGER