Vicki Kreh
Canton,MI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Territory Life and Annuity Sales Manager
Auto Club Group AAA
Canton, MI
03.2014 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Life Agent Development Specialist
Auto Club Group AAA
Dearborn, MI
03.2013 - 03.2014
- Supported agent development programs including assessing, coaching, and mentoring agents beginning with onboarding of new hired agent force and working with tenured agents with sales processes and procedures
- Boosted sales revenue by identifying potential leads and effectively presenting life insurance options doing joint field work with agents
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations for agents to provide clients'' financial security.
Senior Life Training Specialist
Auto Club Group AAA
Dearborn, MI
01.2012 - 03.2013
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
Internal Wholesaler and Sales Support Specialist
AAA Life Insurance
Livonia, MI
11.2010 - 01.2012
- Increased sales by developing and maintaining strong relationships with life and Annuity Agents in the field
- Enhanced client satisfaction by providing exceptional product knowledge and support in a timely manner.
- Streamlined internal processes for more efficient communication between departments, improving overall productivity
- Provided ongoing training for sales team members, increasing overall product knowledge and expertise within the department.
- Provided advanced case design to support Alliance and Independent Agents to sell life insurance and annuity products.
Financial Services Representative
Auto Club Group AAA
Plymouth, MI
07.2007 - 11.2010
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Bachelor of Science - Marketing
Madonna University
Livonia, MIAmerican College, FSCP Designation
Skills
- Team Leadership
- Salesforce Management
- Staff Training and Development
- Business Development
- Business Administration
- Operations Management
- Policy Implementation
- Staff Development
Timeline
Territory Life and Annuity Sales Manager
Auto Club Group AAA
03.2014 - Current
Life Agent Development Specialist
Auto Club Group AAA
03.2013 - 03.2014
Senior Life Training Specialist
Auto Club Group AAA
01.2012 - 03.2013
Internal Wholesaler and Sales Support Specialist
AAA Life Insurance
11.2010 - 01.2012
Financial Services Representative
Auto Club Group AAA
07.2007 - 11.2010
Bachelor of Science - Marketing
Madonna University
American College, FSCP Designation