Vicki Massey
Johnson City,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
RURAL CARRIER ASSOCIATE
United States Postal Service
Roan Mountain, TN
05.2025 - 10.2025
- Sorted and cased mail and packages, USPS and Amazon, for delivery.
- Loaded vehicle, placing packages in order of delivery.
- Delivered USPS mail/packages and Amazon packages.
- Passionate about learning and committed to continual improvement.
CUSTOMER SERVICE - DISPATCHER
Allied Dispatch Solutions
Johnson City, TN
12.2021 - 11.2022
- Analyze and collect customer information to create cases for roadside assistance.
- Contact service providers to make arrangements or issue instructions for members needing assistance.
- Negotiate rates for services requested.
- Provide efficient and courteous customer service to members and service providers at all times.
- Communicate clearly and concisely to reduce errors and provide complete dispatch data.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
ACCIDENT MANAGEMENT - DISPATCHER
Agero, Inc.
Blountville, TN
12.2018 - 03.2020
- Provided efficient and courteous service to customers and service providers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Analyzed and collected customer information to dispatch service providers with appropriate equipment and ability.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Managed dispatch logistics utilizing advanced routing software to optimize response times.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
MEDICAL - LEGAL TRANSCRIPTIONIST
All Write Transcription & Reporting Services
Norwood, MA
11.2007 - 11.2018
- Transcribed audio files of court proceedings, 9-1-1 calls, police interviews, and depositions.
- Adjusted settings for format, page layout, line spacing, and other style requirements.
- Checked completed work for spelling, grammar, punctuation, and format.
- Transcribed dictation for a variety of medical reports, such as patient histories, physical examinations, chart reviews, and consultations.
- Translated medical jargon and abbreviations into expanded forms to ensure accuracy of patient and health care facility records.
- Transcribed reports and dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
Skills
- Package handling
- Reliability and punctuality
- Technology proficiency
- Delivery preparation
- Prioritization
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Adaptability
Timeline
RURAL CARRIER ASSOCIATE
United States Postal Service
05.2025 - 10.2025
CUSTOMER SERVICE - DISPATCHER
Allied Dispatch Solutions
12.2021 - 11.2022
ACCIDENT MANAGEMENT - DISPATCHER
Agero, Inc.
12.2018 - 03.2020
MEDICAL - LEGAL TRANSCRIPTIONIST
All Write Transcription & Reporting Services
11.2007 - 11.2018