Vicki Miller
Toledo,OH
Summary
Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
13
13
years of professional experience
Work History
Behavioral Health Technician
Team Recovery
Toledo, Ohio
10.2023 - Current
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Provided emotional support to clients and patients dealing with difficult situations.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Assisted patients improve social relationships and engagement.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Completed daily client rounds and tracked client movements.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Food Preparation Worker
Ida's catering
Toledo, Ohio
04.2023 - 10.2023
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Acquired new skills to support team and further accommodate customer needs.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Assisted in unloading delivery trucks containing food supplies.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
Home Cleaner
OCD Cleaning
Cuyahoga Falls, OH
01.2012 - 02.2020
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Disinfected all high-touch areas including doorknobs, light switches, counters.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Scheduled and coordinated quotes for potential clients.
- Organized employee schedules to ensure efficient service delivery.
- Planned optimal routes for convenience and time management.
- Maintained and organized cleaning supplies stock.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Gathered necessary supplies for each job prior to arriving at the home.
- Organized closets and drawers per customer requests.
- Provided quality service that meets or exceeds customer expectations.
- Performed post-cleaning inspections to ensure client satisfaction.
- Replenished consumables such as toilet paper and hand soap when necessary.
- Communicated with maintenance team on damages to repair.
- Assisted in laundry services including washing, drying, and folding linens.
- Communicated effectively with clients regarding their needs and concerns.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Performed deep cleaning tasks such as shampooing carpets or scrubbing tile grout.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Dusted furniture, shelves, and baseboards.
- Reported any damage found during services to supervisor immediately.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Swept, mopped, and vacuumed floors in residential homes.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Education
GED -
Medina County JVS
Medina, OH09-2004
Skills
- Crisis handling
- ADL support
- Activity monitoring
- Walking rounds
- De-escalation strategies
- Report writing
Timeline
Behavioral Health Technician
Team Recovery
10.2023 - Current
Food Preparation Worker
Ida's catering
04.2023 - 10.2023
Home Cleaner
OCD Cleaning
01.2012 - 02.2020
GED -
Medina County JVS
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