Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Vicki Muhammad

Olney,MD

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Overview

24
24
years of professional experience

Work History

Retail Sales Associate

CVS Pharmacy, Retail
09.2021 - Current
  • Served as team lead
  • Provided a quick and exceptional customer experience
  • Assisted customers with locating items
  • Maximized sales transactions
  • Kept store clean
  • Restocked shelves
  • Kept store clean
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and helped with product questions, selections, and purchases.

Team Lead

See's Candies
11.2022 - 12.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Lead/Assistant Supervisor

Books-A-Million
05.2016 - 03.2020
  • Greeted customer entering and exiting establishment
  • Assisted customers on sells floor with purchases
  • Received payment by cash, check, credit cards, voucher or automatic payments
  • Counted money at the beginning and end of shift to ensure the amounts accuracy
  • Stocked shelves
  • Restocked merchandise left at register

Sales Associate

Harry & David
11.2017 - 12.2017
  • Greeted customers coming in and out of establishment
  • Assisted customers on sales floor
  • Assisted customers with online purchases
  • Assisted customers with final purchases
  • Handled cash, check or charge
  • Restocked shelves when needed
  • Maintained a clean environment for customers

Cashier

Dollar Tree
08.2015 - 03.2017
  • Greeted customers coming in and out of establishment
  • Received payments by cash, check, credit cards, voucher or automatic payments
  • Maintained clean and orderly checkout counter
  • Counted money at the beginning of shift to ensure the amounts accuracy
  • Stocked shelves and put back merchandise left at register

Data Entry Clerk

T-Rex
09.2014 - 11.2014
  • Prepared source data for computer entry by compiling and sorting information
  • Establishing entry priorities
  • Secured information by completing data base backups
  • Maintained data entry requirements by following data program techniques and procedures
  • Maintained operations by following policies and procedures; reporting needed changes
  • Maintained customer confidence and protects operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed

Support Team Associate

Ross Dress For Less
03.2013 - 10.2013
  • Greeted customers in and out of establishment
  • Ensured security tagging of merchandise to the processing area
  • Assisted in unloading, sorting, staging and categorizing of merchandise

Double Checker/ Shop Steward

McKesson
07.2001 - 01.2006
  • Inspect and remove defective products and packaging material
  • Clean and remove damaged or otherwise inferior materials to prepare raw products for processing
  • Stack finished packaged items, wrap protective material around each item and pack the items in cartons or containers
  • Attach identification labels to finished packaged items, cut stencils and stencil information on containers (such as lot numbers or shipping destinations)
  • Take up workers grievances with management
  • Negotiate on all issues which concern workers
  • Take the decisions of workers to the management
  • Report back to workers after each meeting with management
  • Represent the views of your workers in Union structures
  • Represent the views of your workers in communities and in political structures

Education

Diploma -

Continental Academy

Certificate -

Yorktown Business Institute

Skills

  • Customer Service
  • Food Service
  • Cash Handling
  • Leadership
  • Shift Management
  • Management
  • Communication Skills
  • Retail sales
  • Assistant Manager Experience
  • Inventory Control
  • Cashiering
  • Supervising Experience
  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Customer assistance
  • Teamwork and collaboration

Additional Information

Excellent oral and written communication skills, Excellent with customer support services, Proven to learn quickly with an excellent work history in various environments, Skilled at learning new concepts quickly while working well under pressure, Team leadership and works well independently

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Team Lead

See's Candies
11.2022 - 12.2024

Retail Sales Associate

CVS Pharmacy, Retail
09.2021 - Current

Sales Associate

Harry & David
11.2017 - 12.2017

Lead/Assistant Supervisor

Books-A-Million
05.2016 - 03.2020

Cashier

Dollar Tree
08.2015 - 03.2017

Data Entry Clerk

T-Rex
09.2014 - 11.2014

Support Team Associate

Ross Dress For Less
03.2013 - 10.2013

Double Checker/ Shop Steward

McKesson
07.2001 - 01.2006

Certificate -

Yorktown Business Institute

Diploma -

Continental Academy

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Vicki Muhammad