Vicki Muhammad
Olney
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Knowledgeable [Team Lead] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
CVS Pharmacy, Retail
09.2021 - Current
- Served as team lead
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Maximized sales transactions
- Kept store clean
- Restocked shelves
- Kept store clean
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
Team Lead
See's Candies
Columbia, MD
11.2021 - 12.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Lead/Assistant Supervisor
Books-A-Million
05.2016 - 03.2020
- Greeted customer entering and exiting establishment
- Assisted customers on sells floor with purchases
- Received payment by cash, check, credit cards, voucher or automatic payments
- Counted money at the beginning and end of shift to ensure the amounts accuracy
- Stocked shelves
- Restocked merchandise left at register
Sales Associate
Harry & David
11.2017 - 12.2017
- Greeted customers coming in and out of establishment
- Assisted customers on sales floor
- Assisted customers with online purchases
- Assisted customers with final purchases
- Handled cash, check or charge
- Restocked shelves when needed
- Maintained a clean environment for customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Dollar Tree
08.2015 - 03.2017
- Greeted customers coming in and out of establishment
- Received payments by cash, check, credit cards, voucher or automatic payments
- Maintained clean and orderly checkout counter
- Counted money at the beginning of shift to ensure the amounts accuracy
- Stocked shelves and put back merchandise left at register
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Data Entry Clerk
T-Rex
09.2014 - 11.2014
- Prepared source data for computer entry by compiling and sorting information
- Establishing entry priorities
- Secured information by completing data base backups
- Maintained data entry requirements by following data program techniques and procedures
- Maintained operations by following policies and procedures; reporting needed changes
- Maintained customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Streamlined audit processes for efficiency, saving time and resources while maintaining high-quality results.
Support Team Associate
Ross Dress For Less
03.2013 - 10.2013
- Greeted customers in and out of establishment
- Ensured security tagging of merchandise to the processing area
- Assisted in unloading, sorting, staging and categorizing of merchandise
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and faster response times.
- Improved overall team performance by sharing expertise and offering guidance to colleagues as needed.
- Identified trends in customer feedback to proactively address potential issues before they escalated.
- Acted as a liaison between customers and product development teams, communicating feature requests and bug reports accurately.
- Developed strong relationships with clients, ensuring clear communication and understanding of their needs.
- Trained new team members in company policies and support best practices for seamless onboarding.
- Consistently met or exceeded performance metrics, leading to recognition as a top-performing support associate.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Diploma -
Continental Academy
Coral Gables, FL06.2012
High School Diploma -
Yorktown Business Institute
Landover, MD12.1998
Skills
- Customer Service
- Food Service
- Cash Handling
- Leadership
- Shift Management
- Management
- Communication Skills
- Retail sales
- Assistant Manager Experience
- Inventory Control
- Cashiering
- Supervising Experience
- Customer service
- Teamwork
- Problem-solving
- Time management
- Customer assistance
- Teamwork and collaboration
- Attention to detail
Additional Information
Excellent oral and written communication skills, Excellent with customer support services, Proven to learn quickly with an excellent work history in various environments, Skilled at learning new concepts quickly while working well under pressure, Team leadership and works well independently
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Lead
See's Candies
11.2021 - 12.2025
Retail Sales Associate
CVS Pharmacy, Retail
09.2021 - Current
Sales Associate
Harry & David
11.2017 - 12.2017
Lead/Assistant Supervisor
Books-A-Million
05.2016 - 03.2020
Cashier
Dollar Tree
08.2015 - 03.2017
Data Entry Clerk
T-Rex
09.2014 - 11.2014
Support Team Associate
Ross Dress For Less
03.2013 - 10.2013
Diploma -
Continental Academy
High School Diploma -
Yorktown Business Institute