Vicki Osman
Cheyenne,WY
Summary
Wyoming Veteran Commission Program Manager with fourteen years experience in providing services to veterans throughout Wyoming. Lead successful team of veteran service officers who filed disability and pension claims with the Veterans Benefits Administration that generated 78 million dollars in monthly benefits in FY 2023. Skilled in preparing and presenting benefits information to the community at various events and venues.
Overview
6
6
years of professional experience
Work History
Program Manager
Wyoming Veterans Commission/Military Department
Cheyenne, Wyoming
12.2018 - Present
- Plan and execute annual trainings with subject matter experts in mental health, caregiver, and dental programs.
- Direct recruiting and training of Veteran Service Officers to maximize the knowledge necessary to prepare and present veteran disability and pension claims to the Veterans Benefits Administration for adjudication.
- Develop contacts and resources for VSO's to make referrals for access to necessary services for mental health, dental, caregiving, and healthcare for veterans and their families.
- Proficient in analyzing veteran's data through monthly reports that assess our programs effectiveness.
- Effective at identifying veterans and their families challenges and working toward solutions to their issues.
- Frequently manage multiple projects at once with detail and precision given to each one.
- Excellent public speaking skills and the ability to adapt presentations of veterans benefits to the audience to effectively communicate with people of various backgrounds.
- Develop and update training materials for new hires and current VSOs.
- Extensive knowledge of federal and state rules and regulations governing veterans benefits and services.
- Analyze data and program effectiveness to make necessary changes to maximize program effectiveness.
- Manage external client and business partner relationships.
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Work closely with senator's offices to address veterans concerns about the claims adjudication process and decisions rendered by the Veterans Benefits Administration.
- Ongoing networking and collaboration with various community organizations, government agencies, and nonprofits specializing in veterans benefits.
- Monitor external American Legion and Veterans of Foreign Wars offices to ensure compliance with contract obligations.
Veteran Service Officer
Wyoming Veterans Commission/Military Department
Cheyenne, WY
08.2012 - 12.2018
- Scheduled appointments for veterans to assist and prepare disability and pension claims for adjudication by VA.
- Participated in ongoing daily and yearly training to retain accreditation with the VA and cross accreditation with American Legion, Veterans of Foreign Wars, and Disabled American Veterans.
- Discussed available community programs and services available to veterans and their families.
- Empowered veterans and their families to negotiate with resource providers and make informed decisions on their own behalf.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Bachelor of Arts - English Literature
University of Colorado Denver
Denver, COBachelor of Arts - Psychology
University of Colorado Denver
Denver, COMaster of Arts - Curriculum And Instruction
University of Colorado Denver
Denver, COSkills
- Local and remote team management
- Team training and development
- Event planning and execution
- Strong Written and Oral Communication Skills
- Implemented mentor program
- Generational diversity skills
Timeline
Program Manager
Wyoming Veterans Commission/Military Department
12.2018 - Present
Veteran Service Officer
Wyoming Veterans Commission/Military Department
08.2012 - 12.2018
Bachelor of Arts - English Literature
University of Colorado Denver
Bachelor of Arts - Psychology
University of Colorado Denver
Master of Arts - Curriculum And Instruction
University of Colorado Denver
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