VICKI PICONE

• Provided excellent customer service.
• Managed 50 customer calls per day, responding to customer concerns and questions..
• Maintained accurate records of customer payments.
• Maintained detailed understanding of insurance plans
• Contacted clients with past due accounts to formulate payment plans
• Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
• Reduced billing errors through consistent review and

reconciliation of account discrepancies.

• Checked patient's in/out, and scheduled appointments.
• Verified patient insurance..
• Managed approximately 30 incoming calls, emails, and faxes per day.
• Completed patient referrals to other medical specialists/facilities.
• Collected payments from patients.
• Maintained current and accurate medical records for patients
• Organized and prepared charts for next days business

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