Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Training new employees for proper insurance information
Timeline
Generic
Open To Work

Debra Hart

Fall River,MA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Billing CoordinatorEMT-BasicBilling Clerk

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: Fall River, MA
Open to relocation: No

Salary Range

15/hr - 1000/hr

Important To Me

Work-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Dynamic Billing Coordinator at Alert Ambulance Service Inc. with a proven track record in optimizing billing processes and enhancing collections. Skilled in dispute resolution and customer service, I streamlined invoicing procedures, reducing processing time and increasing productivity. Committed to accuracy and compliance, I fostered strong interdepartmental communication to drive results.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Billing Coordinator

Alert Ambulance Service Inc.
09.1989 - 06.2000
  • Managed billing processes to ensure accuracy and timely submissions for patient accounts.
  • Collaborated with medical staff to resolve billing discrepancies and improve claims processing efficiency.
  • Developed training materials for new billing staff, enhancing onboarding and knowledge retention.
  • Streamlined invoicing procedures, reducing processing time and increasing overall productivity.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Entered details into accounts and tracked payments.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
  • Referred past due payments to collections department.
  • Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized various software programs to process customer payments.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Audited and corrected billing and posting documents for accuracy.
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Mentored junior coordinators on best practices in billing operations, fostering a culture of continuous improvement.

EMT-Basic

Alert Ambulance Fall River Base
01.1989 - 12.1991
  • Provided emergency medical care to patients during transport, ensuring safety and comfort.
  • Collaborated with healthcare professionals to assess patient conditions and determine treatment plans.
  • Operated and maintained medical equipment, ensuring readiness for emergency situations.
  • Documented patient information accurately in compliance with regulations and protocols.
  • Responded swiftly to emergency calls, demonstrating effective decision-making under pressure.
  • Conducted regular vehicle inspections and maintenance checks to ensure operational readiness.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Responded to 911 calls for medical emergencies.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Handled patient transfers from one medical facility to another.
  • Delivered emotional support to patients and families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Trained new EMTs on proper protocols and procedures.
  • Collaborated with medical doctors and other healthcare professionals.
  • Observed patient behavior to report changes to medical personnel.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Conducted patient intake and triage procedures.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Utilized communication devices to maintain contact with supervisors.
  • Provided patient families with post-medical care instructions.

Education

EMT - Medical Technology

Bristol Community College
Fall River, MA
04-1989

Skills

Audit support

Deadline oriented

File management

Data entry proficiency

Accuracy and precision

Dispute resolution

Interest calculations

Document review

Invoice processing

Due diligence

Recordkeeping

Billing software

Payments experience

Proficiency with billing software

Customer service

Claim submission

Claims processing

Insurance verification

Billing systems and software

Collections

HIPAA compliance

Invoice generation

Collection practices

Invoicing proficiency

Payment posting

Problem-solving

Attention to detail

Multitasking and organization

Verbal and written communication

Decision-making

Relationship building

Medical coding

Medical transport billing

Insurance confirmation

Medical billing and collections

Coding proficiency

Statement processing

Billing and invoicing

Customer service support

Payment processing

Statement preparation

Certification

HHA

Training new employees for proper insurance information

Train new EMTs and Paramedics on accurate report writing and gathering correct insurance information for billing and coding for electronic billing

Timeline

Billing Coordinator

Alert Ambulance Service Inc.
09.1989 - 06.2000

EMT-Basic

Alert Ambulance Fall River Base
01.1989 - 12.1991

EMT - Medical Technology

Bristol Community College

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Debra Hart