Vicki Prince
Bethany,OK
Summary
Personable and driven with natural ability to connect with clients. Hardworking team player with expertise in completing various clerical tasks and offering exceptional staff support. Responsible, punctual, and productive individual when working with little to no supervision. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Quality Control Associate
Mercer Valve Company, Inc.
03.2022 - 12.2023
- Maintained accurate documentation of all quality control activities ensuring proper record-keeping for audit purposes.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Conducted data review and followed standard practices to find solutions.
- Liaised between Quality Control and other departments and contractors providing project updates and consultation.
- Established clear communication channels between departments fostering collaboration in addressing quality issues.
Optician Trainee
Shields Family Eyecare
06.2021 - 01.2022
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye-wear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Administrative Assistant – Health Sciences
Oklahoma State University – Oklahoma City
10.2014 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with budget preparation and monitoring, contributing to better expense control.
Licensed Insurance Producer
Duane Cory’s State Farm
09.2012 - 10.2014
- Licensed in Property, Casualty, Life, Accident, and Health
- Provided coverage option information to assist clients in protecting assets.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Collected premiums on or before effective date of coverage.
- Strengthened client loyalty by conducting regular check-ins to assess changing needs or concerns that may affect coverage requirements.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Skills
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Multi-tasking strength
- Exceptional customer service
- Energetic self-starter
- Resilience under pressure
- Building rapport
- Cold calling
- Cash handling accuracy
About Me
With over 40 years of experience, I have cultivated a robust skill set that blends meticulous attention to detail with a profound dedication to my work. Throughout my career, I have consistently demonstrated an unwavering commitment to excellence, ensuring that customers are priority, while also ensuring accurate administrative processes run smoothly. My extensive experience has equipped me with a deep understanding of various industries, allowing me to adapt and thrive in dynamic environments. I pride myself on being hardworking and resourceful, always striving to exceed expectations, and supporting my team in achieving our shared goals. My journey has not only shaped me professionally, but personally as well; it has instilled in me a passion for helping both individuals and organizations succeed.
EDUCATION
Dickinson Business School
Oklahoma City, OK | 1988
Canadian Valley Vo-Tech
El Reno, OK | 1983
Bethany High School
Bethany, OK | 1983
Timeline
Quality Control Associate
Mercer Valve Company, Inc.
03.2022 - 12.2023
Optician Trainee
Shields Family Eyecare
06.2021 - 01.2022
Administrative Assistant – Health Sciences
Oklahoma State University – Oklahoma City
10.2014 - 07.2020
Licensed Insurance Producer
Duane Cory’s State Farm
09.2012 - 10.2014
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