SOPHIA BAEZ
Summary
Detail-oriented and adaptable professional with experience in warehouse operations, quality control, data entry, and customer service. Skilled in inventory management, order fulfillment, documentation verification, and compliance with SOPs and safety regulations. Bilingual (English/Spanish) with strong organizational, problem-solving, and time management abilities, capable of maintaining accurate records and ensuring efficient, high-quality operations.
Overview
2025
2025
years of professional experience
Work History
Quality Control Associate
Walmart
Tobyhanna, PA
2023 - 01.2025
- Conducted thorough inspections of merchandise to verify accuracy, condition, and adherence to company standards.
- Validated product specifications and associated documentation prior to shipment authorization.
- Resolved discrepancies through collaborative efforts with team members.
- Streamlined inventory management to enhance operational efficiency.
- Adhered to operational and safety protocols consistently to ensure workplace safety.
Document Scanner / Data Entry / Customer Service
Imagenet
Forty Fort, PA
2023 - 01.2025
- Executed administrative office functions, including organizing and archiving official documents.
- Executed scanning and data entry of records into internal systems with exceptional accuracy.
- Ensured compliance of all documentation with company and client standards prior to release.
- Oversaw correspondence management and streamlined filing systems for efficient information retrieval.
- Executed exceptional customer service by addressing inquiries and delivering information promptly.
Order Picker & Coordinator
Neiman Marcus
Pittston, PA
2022 - 01.2024
- Utilized RF technology for distribution tasks including picking, packing, shipping, receiving, put-away, and stock replenishment.
- Entered and updated material transactions in the inventory management system.
- Collaborated with supply chain and distribution teams to process customer orders.
- Maintained a clean, organized, and safe work environment.
- Selected and packaged merchandise according to customer specifications and quality standards.
- Picked and packed order items.
Front Desk
EZ Test
Manhattan, NY
2020 - 2022
- Managed front desk activities, including client check-ins, appointment organization, and documentation processing to enhance service delivery.
- Conducted COVID-19 tests while meticulously ensuring compliance with safety protocols and precise data documentation.
- Guided customers through testing procedures and results, ensuring clarity and effective communication.
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
Skills
- Executed documentation preparation and verification processes to ensure accuracy and compliance
- Ensured adherence to SOPs, company policies, and regulatory requirements
- Assisted in conducting quality control assessments to verify product standards Supported accuracy checks to maintain data integrity Collaborated with team members to identify and resolve discrepancies
- Demonstrated expertise in dangerous goods requirements and regulations
- Assisted in data entry tasks to maintain accurate records Supported record management processes to ensure data integrity Collaborated with team members to streamline data handling procedures
- Assisted customers with inquiries and issues in both English and Spanish Provided bilingual support to enhance communication and understanding Facilitated positive customer experiences through effective problem-solving
- Demonstrated meticulous attention to detail and precision in all tasks
- Demonstrated exceptional organizational and time management capabilities to enhance workflow efficiency
- Assisted teams in identifying solutions to challenges Supported colleagues in adapting to changing environments Collaborated with peers to enhance problem-solving skills
- Assisted in creating documents, spreadsheets, and presentations using Microsoft Word, Excel, and Outlook Support team communication and scheduling through effective use of Outlook Helped maintain organized records and data management in Excel
- Assisted in organizing inventory to maintain order and accessibility Supported inventory control processes to minimize discrepancies Helped track stock levels to ensure timely replenishment
- Assisted in implementing safety protocols to maintain workplace safety standards Supported compliance with regulatory requirements to ensure operational integrity Aided teams in understanding and adhering to safety guidelines
- Assisted customers with inquiries and resolved issues promptly Provided support to team members in delivering exceptional service Maintained accurate records of customer interactions and feedback
- Exhibited a consistently friendly and positive demeanor in all interactions
Timeline
Quality Control Associate
Walmart
2023 - 01.2025
Document Scanner / Data Entry / Customer Service
Imagenet
2023 - 01.2025
Order Picker & Coordinator
Neiman Marcus
2022 - 01.2024
Front Desk
EZ Test
2020 - 2022