Vicki Rannow
Boise,ID
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard-working and passionate about quality!
Overview
31
31
years of professional experience
Work History
Special Education Teacher
Boise School District
11.2021 - Current
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
Special Education Teacher
Peace Valley Elementary School
07.2018 - 11.2021
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Implemented behavior modification techniques to improve student social and academic performance.
- Managed Paraprofessional work load and teaching strategies to best support individual students. Prepared written evaluations and gave performance feedback.
Special Education Teacher
North Star Charter School
11.2016 - 06.2018
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
Special Education Teacher
Washoe School District
01.2008 - 06.2014
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Implemented behavior modification techniques to improve student social and academic performance.
- Organized field trips and community-based experiences that enriched students'' understanding of real-world applications for their skills..
- Mentored new teachers on student progress monitoring and legal document preparation.
General Education Teacher
Polk County School District
08.2004 - 01.2008
- Maintained current knowledge of instructional techniques and available resources.
- Conducted skills assessments to uncover performance gaps.
- Enhanced student comprehension by implementing diverse teaching methods tailored to individual learning styles.
- Continually sought professional development opportunities to stay current in educational trends and research, ensuring delivery of high-quality instruction for all students.
- Organized extracurricular activities that promoted community engagement and fostered a sense of belonging among students.
- Contributed to school-wide initiatives aimed at improving overall academic achievement and supporting student success beyond the classroom setting.
- Collaborated with colleagues on interdisciplinary projects, ensuring consistency in the curriculum across subject areas.
Senior Customer Service/Quality Assurance Analyst
FedEx
04.1993 - 06.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Evaluated interactions between associates and customers to assess personnel performance.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Master of Arts - Special Education
University of Nevada, Reno
Reno, NV06.2012
MBA - Global Business Communications
Colorado State University
Fort Collins, CO05.2002
Bachelor of Arts - Political Science
University of California, Irivne
Irvine, CA03.1987
Skills
- Software specific applications
- Writing/editing reports
- Scheduling meetings and calendar events
- Collecting data
- Analyzing data
- Using metrics to create individual goals
- Professional communicator
- Strong background working successfully within cross-functional teams
Timeline
Special Education Teacher
Boise School District
11.2021 - Current
Special Education Teacher
Peace Valley Elementary School
07.2018 - 11.2021
Special Education Teacher
North Star Charter School
11.2016 - 06.2018
Special Education Teacher
Washoe School District
01.2008 - 06.2014
General Education Teacher
Polk County School District
08.2004 - 01.2008
Senior Customer Service/Quality Assurance Analyst
FedEx
04.1993 - 06.2004
Master of Arts - Special Education
University of Nevada, Reno
MBA - Global Business Communications
Colorado State University
Bachelor of Arts - Political Science
University of California, Irivne
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