Vicki Ray
Material in Motion/Impact Outsourcing Solutions
Atlanta,GA
1
Language
1
Certification
27
years of professional experience
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Work History
Metrology & Compliance Technician
10 Years 5 Months- Technician - Assist the manager with multiple tasks to ensure Safety regulations and Compliance process with manufacturing and warehouse. These tasks include monitoring, visual inspection, auditing computer trays and platforms (racks). SDS Books updated yearly. Audit process established by the ESD Coordinator for qualifying and verification process. Programs used are CMMS and Crystal Reports daily. Primary task is to work with the process engineering and quality team. I measure the electrostatic discharge resistance and record data into CMMS software to ensure compliance with the electrostatic discharge standards. (ISO 9001, OSHA, and ANS-ESD S4.1-2006) Proficiency using Google apps daily.
- Internal Auditor - I audit the different department as assigned in the process and documents in accordance with the ISO 9001:2015 Standard. Visual and Process documents audits are conducted daily, weekly, quarterly, semi-annually and annually. Reports are documented and shared with Managers and Global Compliance Manager. Nonconformances may be issued to receive a CAP (Corrective Action Plan).
- Assembler - Executed fast-paced production of work orders for various parts. of work orders assembling various parts for different computer tray platforms, quality assurance, test, and pack for logistics.
Customer Service Representative
7 Months- Managed inbound communications from guests and travel advisors to facilitate bookings, process payments, resolve issues, and promote cruise vacations. Process new cruise reservations, update itineraries, modify existing bookings, and handle cancellations according to company policies. Troubleshot booking complications, answered billing questions, and provided empathetic solutions for escalated concerns. Logged all customer interactions, updates, and transaction details into the internal CRM and reservation systems.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed order processing and tracking to ensure timely delivery and issue resolution.
- Provided product knowledge and support to clients, improving user experience and retention rates.
Quality Assurance, Consolidation Associate and Picker
3 Years 7 Months- Processed customer orders by packaging and auditing for quality and accuracy. Restocked inventory from conveyor and non-conveyor departments to ensure availability. The data was entered into the computer or using an RF Scanner
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Mentored junior associates in best practices and compliance standards, fostering a culture of continuous improvement.
- Analyzed workflow patterns to identify bottlenecks and implement effective solutions for increased productivity.
Assistant General Manager & Front Desk Manager
16 Years- Supported General Manager in operational activities with accounts receivables, bank reconciliations, maintaining a budget, yearly forecasting, sales, and revenue maximization. Conducted internal audits by department quarterly and annually. New Hire Orientation, training, scheduling, coaching, and performance reviews. (15 - 20 employees) Provided outstanding customer service and resolutions to customer complainants.
- Performed front desk responsibilities to support guests: guest services including check-in, check-out procedures, reservations (groups), cash handling, customer service, and multi-line telephone console. Support to other department leads for Food Service, Housekeeping, and Maintenance. Managed daily administrative tasks to support operations ordering supplies, inventory control and correspondence on several levels by email text, conference calls, and meetings.
- Streamlined operational processes to enhance guest satisfaction and service efficiency.
- Led training programs for staff, improving team performance and service delivery standards.
- Developed strategic marketing initiatives that increased brand visibility and customer engagement.
General Clerk
1 Year- Processed documents for US Veterans health insurance claims. Reviewed and sorted documents by priority level.
- Managed incoming and outgoing mail, ensuring timely processing and distribution.
- Organized and maintained accurate filing systems, enhancing document retrieval efficiency.
- Processed invoices and purchase orders, ensuring compliance with company policies.
Accounting and Project Manager
4 Years 8 Months- Assisted with accounting and administrative tasks during internship from 2006 to 2008.
- Managed projects as a contracted project manager from 2010 to 2012.
- Coordinated wholesale distribution of spring water to clients.
- Handled all office duties, including budgeting, forecasting, and accounting using QuickBooks Certified. Correspondence with clients, customers, contractors, state and federal agencies by email, phone, meetings, and conference calls. Coordinated daily communication with stakeholders through email, text, conferences, meetings, and travel arrangements. Oversaw ordering supplies and maintaining inventory.
Education
Bachelor of Science (BS) - Business Administration and Management
GPA: 3.0
Associate's degree - Business (Technical)
GPA: 3.2
Diploma - Accounting & Office Assistant
GPA: 3.5
Skills
Compliance monitoring
Audit preparation
Regulatory documentation
Policy interpretation
Data analysis
Cross-functional coordination
Know your customer
Legal research
Accomplishments
- Achieved Management & HR approval to introduce a Compliance Training Class for Electrostatic Discharge tasks.
Certification
Georgia Association of Paralegals, Atlanta, GA, June 1988 - May 1990, Certification in General Law (Georgia, Alabama, Florida - District) Grade: 3.0, Automated Learning Corporation, Kanata, ON K2K 2V7 Canada – March 2022, ESD Training Online (6 Modules)- Electrostatic Discharge Controls – Grade: 100%, Management and Strategy Institute- March 2022, Certification, Lean Six Sigma Green Belt – (LGBC) Grade: 88%, Management and Strategy Institute, June 2020, Certification, – Lean Six Sigma White Belt Certified (LSSWB) Grade: 100%, Tucker Technical Solutions Inc., June 2017 & March 2023, ISO 9001:2015 Internal Auditor Training, Process Approach – Lean Six Sigma Mfg. Grade: Completed
Actives and societies
Safety Committee Member & CPR Trained, Quick Books Pro-Certificate,, Georgia Occupational Award of Leadership,, National Technical Honor Society Award,, Phi Beta Lambda (member),, Student Government (President)
Certifications
- Georgia Association of Paralegals, Atlanta, GA, June 1988 - May 1990
- Certification in General Law (Georgia, Alabama, Florida - District) Grade: 3.0
- Automated Learning Corporation, Kanata, ON K2K 2V7 Canada – March 2022
- ESD Training Online (6 Modules)- Electrostatic Discharge Controls – Grade: 100%
- Management and Strategy Institute- March 2022
- Certification, Lean Six Sigma Green Belt – (LGBC) Grade: 88%
- Management and Strategy Institute, June 2020
- Certification, – Lean Six Sigma White Belt Certified (LSSWB) Grade: 100%
- Tucker Technical Solutions Inc., June 2017 & March 2023
- ISO 9001:2015 Internal Auditor Training, Process Approach – Lean Six Sigma Mfg. Grade: Completed
Languages
English
Full Professional
Timeline
Customer Service Representative
Arise Virtual Solution (Contract) FonSae Services LLC
11.2025 - 06.2026Read More
Metrology & Compliance Technician
Material in Motion/Impact Outsourcing Solutions
05.2016 - CurrentRead More
General Clerk
SourceHOV
08.2013 - 08.2014Read More
Quality Assurance, Consolidation Associate and Picker
SIMOS Insourcing Solutions (A True-blue Company)
10.2012 - 05.2016Read More
Accounting and Project Manager
Kelly Springs of Georgia LLC
11.2007 - 07.2012Read More
Assistant General Manager & Front Desk Manager
Hilton Brands, Holiday Inn, La Quinta Inn, Atlanta Downtown, Newnan & LaGrange, GA
08.1999 - 08.2015Read More
West Georgia Technical College
Diploma from Accounting & Office Assistant
Read More
Brewton-Parker College
Associate's degree from Business (Technical)
Read More
Capella University
Bachelor of Science (BS) from Business Administration and Management
Read More