Vicki Rodriguez

• Led team in executing operational strategies to enhance sales performance and customer satisfaction.
• Developed and implemented training programs for staff, improving product knowledge and service quality.
• Analyzed sales data trends to inform inventory management and optimize stock levels across departments.
• Oversaw daily operations, ensuring compliance with company policies and enhancing workflow efficiency.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

Contact: Dawn Attruia (Manager, Sales and Customer Service People Leader) - (269) 242-9670

• Delivered personalized styling consultations to enhance client satisfaction and loyalty.
• Executed beauty treatments for salon guests, focusing on personalized care and attention to individual needs.
• Utilized product knowledge to prescribe professional salon products to all salon guests
• Educated clients on proper usage and application techniques by providing product demonstrations
• Meet and exceed all individual sales and productivity goals
• Attended all ULTA mandatory educations event and workshops
• Assisted in store duties (filling salon retail displays and shelves)

Contact: Jennifer L. Rodriguez (Services District Leader) - 1000 Remington Blvd. Suite 120 Bolingbrook, IL 60440 (517) 648-1048

• Assisted in training new staff on operational procedures and customer service standards.
• Customer Service- supervised customer satisfaction, product stock quality, cleanliness, timeliness
• Led team in daily operations, ensuring efficiency and high standards of customer service.
• Cash Accountability- purchasing/ordering products, responsible for cash register contents
• Operations Management- ensured health and safety regulations were followed
• Staff Scheduling- scheduled staff to meet needs of business (based on budget and productivity) quickly adjusted to changes when needed
• Trained and mentored new staff, enhancing team performance and productivity.
• Managed daily operations, ensuring compliance with company policies and procedures.
• Authorization to Keys and Safes and Safe Deposits
• Developed scheduling systems to optimize team productivity and resource allocation.

Contact: Timothy Rieger (Store Manager) - (616) 532-2770