Victoria Tortorello
Buffalo,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am an eager learner and thrive in fast paced environments. Accessing a room and knowing how to take control of it is my specialty. Not afraid to ask questions and have great people skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corrections Officer
NYSDOCCS
2015.02 - 2025.03
- Supervised inmate activities and ensured adherence to facility rules and regulations.
- Conducted regular security checks to maintain safety and order within the correctional environment.
- Responded to incidents swiftly, employing de-escalation techniques to resolve conflicts.
- Collaborated with multidisciplinary teams to develop rehabilitation plans for inmates.
- Trained new officers on policies, procedures, and best practices in corrections management.
- Implemented safety protocols that enhanced overall security measures within the facility.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Day Care
Leap in Learning
2013.09 - 2014.11
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Supervisor
Ruby Tuesday
2011.01 - 2012
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed table assignments efficiently, optimizing seating and wait times during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
- Assisted in training new servers on menu offerings, service protocols, and cash handling procedures.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Science - Social Sciences
Erie Community College
Buffalo, NY06.2013
Skills
- Verbal communication
- Security procedures
- Emergency response
- Integrity and honesty
- De-escalation techniques
- Policy enforcement
- Leadership qualities
- Relationship building and management
- Crisis management
- Staff management
- Excellent problem solver
- First aid and CPR certified
Certification
•CISM critical incident stress management
•Facility orientation
Timeline
Corrections Officer
NYSDOCCS
2015.02 - 2025.03
Day Care
Leap in Learning
2013.09 - 2014.11
Supervisor
Ruby Tuesday
2011.01 - 2012
Associate of Science - Social Sciences
Erie Community College