Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Von Holten

Palm Coast,FL

Summary

Dynamic and detail-oriented driver with a clean driving record and strong customer service skills, honed at Lyft. Proven ability to optimize routes and ensure timely deliveries, consistently exceeding customer expectations. Recognized for maintaining high satisfaction ratings through effective communication and conflict resolution, contributing to a positive company reputation.

Overview

7
7
years of professional experience

Work History

Driver

Lyft
12.2024 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Drove safely in various weather and road conditions to avoid accidents.

Delivery Driver

DoorDash
05.2018 - 12.2024
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.

Grocery Shopper

Instacart
05.2018 - 12.2024
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Education

High School Diploma -

William Christian High School
Independence, MO

Skills

  • Daily logging
  • Commercial driving
  • Passenger transportation
  • Load monitoring
  • City and non-city driving
  • Clean driving record
  • Attention to detail
  • Punctuality
  • Customer service
  • Time management
  • Conflict resolution
  • Customer rapport

Timeline

Driver

Lyft
12.2024 - Current

Delivery Driver

DoorDash
05.2018 - 12.2024

Grocery Shopper

Instacart
05.2018 - 12.2024

High School Diploma -

William Christian High School

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