Vicki Wheat

• Assist in finalizing cash and inventory count after events, using spreadsheet entry.

•Provide support to field technicians and their leads in 8 services center’s

•Daily multi-tasking with calls, emails, and teams messages.

• Dispatching field technicians throughout the day.

•Working with multiple departments in problem solving daily with customers and the service we provide.

•Works effectively in fast paced environment.

• Demonstrate respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Manage time efficiently in order to complete all tasks within deadlines.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• I began as a sales representative making daily outgoing calls to potential customers and receiving incoming calls.
• Daily tasks include web and tower opportunities, waiting lists, Facebook leads, emails, voice mails and all incoming calls.
• Within 1 year I was promoted to Sales associate team lead with 4 representatives on my team with 2 of them being my lead assistants
• Assigning daily tasks to each representative, help with any concerns they may have and work with each one individually when coaching is needed along with having weekly one on one’s and team meetings
• I assist with the interview process and updating the training manual
• Taking calls from a sales representative if the call becomes escalated
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by staff.

• Provided Childcare in my home under the State of Kansas Child Care regulations. Maintaining documentation and licensing requirements.
• Managed day-to-day business operations.