Vicki Williams-Anaya
Fontana
Summary
Employment services professional dedicated to empowering adults with disabilities through tailored case management and job coaching. Combines compassionate support with a strong focus on exceeding program KPIs and fostering inclusive employment opportunities. Proven success in building relationships with businesses and ensuring compliance with regulatory standards.
Overview
25
25
years of professional experience
Work History
Job Coach / Case Manager / Job Developer
Oparc
Montclair
07.2023 - Current
- Led job development initiatives through proactive employer outreach, community job fairs, and business education on disability inclusion and benefits of diverse hiring.
- Facilitate end-to-end employment services, providing participants with job readiness training, resume development, interview preparation, and essential soft-skills coaching.
- Negotiate and coordinate job placements through job carving and customization, ensuring tailored roles uniquely match participant strengths, interests, and support needs.
- Cultivated long-term employer relationships and monitored participant integration through site visits and check-ins, resulting in high retention rates.
- Managed dynamic caseload for adult participants, developed individualized service plans aligned with IPP goals, and coordinated with Regional Center service coordinators.
- Deliver on-the-job coaching and ensure strict DDS and CARF compliance by generating detailed monthly reports, retention reports, daily progress logs, and behavioral incident documentation.
Owner and Director
Miss American Beauties Pageant
Ontario
09.2019 - Current
- Directed operational logistics, managing venue staging, vendor negotiation, scheduling, and financial oversight to ensure seamless event execution.
- Led contestant recruitment and program sales through high-volume cold calling, social media campaigns, and community partnerships, resulting in increased regional participation.
Customized Employment Specialist & Job Coach
Fontana Resources at Work
04.2021 - 06.2023
- Executed individualized discovery processes for adults with disabilities, resulting in detailed vocational profiles that identified ideal work environments and skills.
- Conducted training sessions for local employers on disability awareness, inclusive hiring practices, and reasonable accommodations to foster an inclusive workplace.
- Supervised community-based work sites, instructing individuals and groups on vocational soft skills, safety procedures, and time management to enhance job readiness.
Sales Representative
Airgas
Whittier
09.2018 - 08.2020
- Managed B2B sales pipeline, conducting high-volume outreach to connect commercial manufacturing clients with tailored industrial and medical supply solutions.
- Exceeded monthly revenue targets by strategically managing territory and creating customized proposals while maintaining accurate CRM records.
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to streamline sales processes and improve efficiency.
Sales Manager
American Productions
Buena Park
08.2010 - 09.2018
- Coordinated large-scale youth events, ensuring child safety compliance and seamless operations to enhance participant experience.
- Increased organizational revenue and enrollment by effectively pitching program benefits to parents, school districts, and youth organizations.
Special Education, Behavioral Aide & Community Liaison
Azusa Unified School District
01.2001 - 07.2010
- Instructional & Behavioral Aide (2005–2010): Provided 1:1 and small-group academic, behavioral, and personal care support; implemented IEPs and de-escalation techniques.
- Community Liaison (2001–2005): Acted as a vital bridge between the school district and families, connecting parents to community resources, coordinating volunteers, and leading educational home visits.
Education
High School Diploma - Basic
Cypress High School
Cypress, CA06-1987
Physiology
Cerritos College
Norwalk, CASkills
- Job Coaching & Development
- Case Management
- Customized Employment
- Intake & Discovery
- IPP Goal Tracking
- Cold Calling
- Event Planning
- CRM Management
- KPI Achievement
- ACRE Certified
- Job development
- Case management
- Vocational training
- Behavior Intervention
- De-escalation
- DDS/CARF Standards
- Progress Documentation
Certifications Awards
ACRE Certified: Expertise in customized employment, discovery assessments, workplace supports, and facilitating Competitive Integrated Employment (CIE)., CPR Certified, First Aid Certified, Valid Driver’s License, Employee of the Month, Oparc, 03/01/26, Recognized for outstanding job development, skills proficiency, and exceeding employment KPI targets.
Core Competencies
Job Coaching & Development, Case Management, Customized Employment, Intake & Discovery, IPP Goal Tracking, Employer Outreach, B2B Sales, Cold Calling, Event Planning, CRM Management, KPI Achievement, ACRE Frameworks, Behavior Intervention, De-escalation, DDS/CARF Standards, Progress Documentation
Timeline
Job Coach / Case Manager / Job Developer
Oparc
07.2023 - Current
Customized Employment Specialist & Job Coach
Fontana Resources at Work
04.2021 - 06.2023
Owner and Director
Miss American Beauties Pageant
09.2019 - Current
Sales Representative
Airgas
09.2018 - 08.2020
Sales Manager
American Productions
08.2010 - 09.2018
Special Education, Behavioral Aide & Community Liaison
Azusa Unified School District
01.2001 - 07.2010
High School Diploma - Basic
Cypress High School
Physiology
Cerritos College