Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. As well, Multi-talented Marketing Business enthusiastic about applying diverse skills to healthcare areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Hi, I’m
Vickiana Hernandez
Medical Assistant / Healthcare Growth Marketer
Queens,NY
Summary
Overview
21
years of professional experience
Work History
New York Presbyterian Brooklyn Methodist Hospital
CCH Multi Practice Medical Assistant
03.2021 - Current
Job overview
- Sanitized, organized exam rooms and medical equipment.
- Directed 10 to 22patients to exam rooms, triage prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Medical assistant to multi practice of: General Cardiology, Congestive Heart Failure, LVAD, Internal medicine and Endocrinology.
- Cultivated interpersonal skills by building positive relationships with others
- Paid attention to detail while completing assignments
- Adaptable and proficient in learning new concepts quickly and efficiently
New York Presbyterian Brooklyn Methodist Hospital
Faculty Practice Medical Assistant
08.2019 - 03.2021
Job overview
- Practice moved to new building CCH
- Job description same as present job
- Medical assistant to multi practice of: Triage pt 10 to 20 General Cardiology, Congestive Heart Failure, LVAD, Gastroenterology, Colon and Rectal surgeon, Podiatry, Internal medicine and Endocrinology.
- Organized and detail-oriented with strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Self-motivated, with strong sense of personal responsibility
NYP Medical Group Brooklyn Gravesend
Multi Practice- Medical Assistant
03.2019 - 08.2019
Job overview
- Medical assistant to multi practice of: Triage 10 to 30 pt's General Cardiology, Podiatry, Internal medicine, GYN, Pediatric.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
New York Presbyterian Brooklyn Methodist Hospital
Ambulatory Out Patient Medical Assistant Temporary
12.2018 - 02.2019
Job overview
- Directed patients to exam rooms and Triage 10 to 60 pt's.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Ambulatory out pt triaging for Allergist, Pulmonary, Infection Disease, Internal medicine, cardiology; multi practice.
Cohen Medical Practice
OBGYN Medical Assistant
03.2017 - 11.2018
Job overview
- Rooming pt, vital sign and prepare pt for doctor.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries,and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Assist doc with 10 to 22 pt's in colonoscopy, hysteroscopy Biopsy, IUD insert/Replace and removal, SSI, Pap smear.
Lehigh Valley Technology Inc
Pharmaceutical Packer
09.2014 - 11.2015
Job overview
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Monitored outgoing packages for proper labels and accurate address information.
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Cleaned and maintained production area and equipment.
- Counted items to verify accuracy of orders.
- Monitored packaging machinery to make needed adjustments.
- Adjusted machine settings to accommodate different items and packaging materials.
- Line leader pack packages
Sodexo – St. Luke's Hospital
Nutritionist Assistant
03.2012 - 08.2013
Job overview
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Deliver inpatient food to room
- Cashier register
Sharp Corporation
Pharmaceutical Packer
07.2010 - 11.2010
Job overview
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Completed daily orders with expert picking and packing of shipments.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Monitored outgoing packages for proper labels and accurate address information.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Counted and recorded finished and rejected packaged items.
- Assembled products according to changing daily work orders and specific customer needs.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
Holiday Inn Conference Center
Banquet Server and Front Desk Clerk
06.2006 - 04.2010
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Banquet small group leader
- Catering
- Decoration
- Banquet service to wedding, sweet fifteen, party, events, meetings, suit for couple decorations
Isabella Center For Rehabilitation/nursing Care
Recreational Therapist Aid
07.2003 - 03.2004
Job overview
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Assigned to couple patients for better one on one care
- Attend meeting to provide progression with patient's assigned
- Do activities with patients
- Transport patients
- Observed, analyzed and recorded patient progress during treatment sessions, modifying treatment programs.
- Instructed patients in activities and techniques such as dance, music or art designed to meet specific physical or psychological needs.
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
U.F.B.C.O. Child Development Center
Teacher Aid
07.2002 - 08.2002
Job overview
- Assisted teachers with supervision and care of group of 15 children's.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Completed daily reports on attendance and disciplinary performance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Teach lesson class
Education
Lehigh Carbon Community CollegeSchnecksville, PA
Certified Medical assistant
2019
University Overview
Lehigh Carbon Community CollegeSchnecksville, PA
Associate Degree from Applied Science Medical Assistant
2016
University Overview
Louis E Dieruff High SchoolAllentown, PA
Diploma
2016
University Overview
Ribbon, Air Force ROTC Program, “Airmen Senior”, Ribbon, Navy ROTC Program, “Third Class Officer
Lehigh Carbon Community College
Certification, Healthcare Technology Specialist
2013
University Overview
Skills
- Ability to work independently Professional, efficient, dependable, adaptable, Leadership, organize and Empathetic, and bilingual (Spanish)
- Ability to acquire and learn new skills in any clinic setting
- All area of customer service and outstanding experience
- Cerner software/ Epic Software
- Excellent judgment, communication skills, and ability to work under pressure and deal effectively with all levels of staff
- Assist Provider by performing blood draws and taking vital signs of patients in clinic ,EKG
- Assist in multiple clinics of General cardiology, Congestive Heart failure and prepare patients for LVAD, Assist in Internal Medicine, Podiatry, Gastroenterology Assist Doc colon and rectal pre /post-surgery Ambulatory out patient clinic
- Creativity, Attention to detail, Team player, Problem solving and multi task, Strategic Thinker, track performance in Recreational therapy patients
- Understand Sale process and produce quality service or content
- Microsoft, Excels, PowerPoint
- Adobe Acrobat Reader/ Adobe Express
- Judgment and Decision-Making
- Cleaning and Sanitizing
- Channel Growth Tracking
- Logistics Systems
- Business Administration, negotiation and development
Additional Information
Additional Information
Love to do photographer and Decoration events; create own business card; horse back ridding, Recreational activities to help other healing. Love to read about alternative medicine. Horse ridding is therapeutic. As well, Have experience of grocery store father owner which gain experience of business and want to combine it with health market. Not only that have experience in clothes store, gas station store, hotel business run and banquet as well as restaurant. Could combine all past jobs to market health.
Timeline
CCH Multi Practice Medical Assistant
New York Presbyterian Brooklyn Methodist Hospital
03.2021 - Current
Faculty Practice Medical Assistant
New York Presbyterian Brooklyn Methodist Hospital
08.2019 - 03.2021
Multi Practice- Medical Assistant
NYP Medical Group Brooklyn Gravesend
03.2019 - 08.2019
Ambulatory Out Patient Medical Assistant Temporary
New York Presbyterian Brooklyn Methodist Hospital
12.2018 - 02.2019
OBGYN Medical Assistant
Cohen Medical Practice
03.2017 - 11.2018
Pharmaceutical Packer
Lehigh Valley Technology Inc
09.2014 - 11.2015
Nutritionist Assistant
Sodexo – St. Luke's Hospital
03.2012 - 08.2013
Pharmaceutical Packer
Sharp Corporation
07.2010 - 11.2010
Banquet Server and Front Desk Clerk
Holiday Inn Conference Center
06.2006 - 04.2010
Recreational Therapist Aid
Isabella Center For Rehabilitation/nursing Care
07.2003 - 03.2004
Teacher Aid
U.F.B.C.O. Child Development Center
07.2002 - 08.2002
Lehigh Carbon Community College
Certified Medical assistant
Lehigh Carbon Community College
Associate Degree from Applied Science Medical Assistant
Louis E Dieruff High School
Diploma
Lehigh Carbon Community College
Certification, Healthcare Technology Specialist
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