Vickie Brown
Vancouver,WA
Summary
Dynamic Airline Instructor and Flight Attendant with a proven track record at Horizon Air, excelling in public speaking and curriculum development. Leveraged strong communication and organizational skills to enhance student performance and passenger satisfaction. Adept at fostering interpersonal relationships, consistently promoted a positive learning environment, and led in-flight service excellence.
Overview
24
24
years of professional experience
Work History
Airline Instructor
International Air Academy
07.2017 - Current
- Taught advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin.
- Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations.
- Taught lessons in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Effectively utilize the training sessions to accommodate the diverse learning needs of participants by following the lesson plans, guides, and other training aids.
Flight Attendant
Horizon Air
04.2001 - 10.2016
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Adept at handling customer complaints and problem solving.
- Top seller of company sponsored VISA cards and enrollment of passenger in frequent flyer club.
Education
Associate of Arts - Social Science
Porterville College
Porterville, California 01-1994
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Continuous professional development
- Engaging presentation style
- Recordkeeping
- Interpersonal relationship building
Timeline
Airline Instructor
International Air Academy
07.2017 - Current
Flight Attendant
Horizon Air
04.2001 - 10.2016
Associate of Arts - Social Science
Porterville College
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