Vickie Calosso
Tampa,FL
Summary
Dynamic professional skilled in customer service and collaboration within retail environments. Proven track record of analyzing consumer trends to inform merchandising decisions, leading to improved inventory management and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Retail Merchandising Specialist
News America Marketing
Clearwater, FL
12.2017 - 09.2020
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Collaborated with cross-functional teams to optimize in-store displays and promotional materials.
- Analyzed consumer trends and sales data to inform merchandising decisions and improve inventory management.
- Conducted regular assessments of product placement, ensuring compliance with brand standards and maximizing customer engagement.
- Led initiatives to streamline processes, resulting in increased efficiency across merchandising operations.
- Established relationships with vendors to secure optimal promotional placements and marketing support.
- Contributed to store aesthetics by designing creative visual displays for seasonal promotions.
- Demonstrated adaptability by quickly shifting focus from one task or department to another when needed based on business demands.
Receptionist
Carrollwood Country Club
Tampa, FL
10.2015 - 11.2016
- Managed front desk operations to ensure seamless guest check-in and inquiries.
- Coordinated scheduling for club events, optimizing resource allocation and member satisfaction.
- Provided exceptional customer service, addressing member needs and enhancing overall experience.
- Trained and mentored new reception staff on procedures and customer engagement techniques.
- Streamlined communication between departments to improve workflow efficiency and response times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier/ Stock/Retail Pharmacy Technician
Publix Super Markets Inc
Tampa, FL
03.1995 - 09.2011
- Process transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintain clean and organized checkout areas, enhancing customer experience and operational efficiency.
- Assist customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Train new cashiers on procedures and best practices, fostering a collaborative team environment.
- Monitor stock levels at registers, coordinating with management to restock supplies as needed.
- Resolve customer complaints promptly, ensuring positive interactions and loyalty retention.
Education
High School Diploma -
Leto High School
Tampa, FL06-1987
Skills
- Brand awareness
- Store layout
- Merchandise planning
- Pricing strategy
- Promotional strategies
Timeline
Retail Merchandising Specialist
News America Marketing
12.2017 - 09.2020
Receptionist
Carrollwood Country Club
10.2015 - 11.2016
Cashier/ Stock/Retail Pharmacy Technician
Publix Super Markets Inc
03.1995 - 09.2011
High School Diploma -
Leto High School