Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Coffman

Bridgeport,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customers needs and providing customized solutions to build loyalty. I am a dedicated employee with self motivation and the willingness to learn and to excel to the fullest.

Overview

5
5
years of professional experience

Work History

Customer Service Expert

BCBST
06.2019 - Current
  • Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
  • Enhanced customer satisfaction by promptly addressing and resolving issues.
  • Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
  • Coach new hires on commercial and host lines of business
  • Assist providers with eligibility and benefit information
  • Provide claims information for commercial and host claims
  • Communicate with Home Plans on behalf of our providers regarding claims processing and denials
  • Responsible for working inquiries in a timely manner
  • Responsible for maintaining quality and AU

Education

High School Diploma -

Stevenson High School
Stevenson, AL
05.1983

Skills

Excellent customer service skills

Proficient in Microsoft and Excel

Proficient in oral and written communication skills

Maintains and displays organizational skills

Maintains expected performance and goals

Proficient in multitasking

Timeline

Customer Service Expert

BCBST
06.2019 - Current

High School Diploma -

Stevenson High School

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Vickie Coffman