Vickie Davis
DeSoto,TX
Summary
Dynamic professional with a proven track record at Amazon Fulfillment Center, excelling in packaging and labeling while enhancing customer satisfaction. Self-motivated and disciplined, I effectively resolved delivery issues and streamlined workflows, achieving a significant increase in order accuracy. Committed to maintaining high standards in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon Fulfillment Center
10.2019 - 10.2024
- Operated material handling equipment to optimize workflow efficiency and safety.
- Received, processed, and organized incoming shipments for accurate inventory management.
- Collaborated with team members to meet daily productivity targets consistently.
- Conducted regular quality checks to ensure compliance with company standards.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Medical Care Coordinator
Walgreens Specialty Pharmacy/ Apex Systems Staffing
10.2018 - 12.2019
- Coordinated patient care plans to ensure timely medication delivery and adherence.
- Streamlined communication between healthcare providers and patients for improved service delivery.
- Implemented tracking systems for prescription refills, enhancing patient follow-up processes.
- Mentored junior staff on best practices in patient coordination and support services.
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Enhanced patient satisfaction by efficiently coordinating medical care and addressing individual needs.
Customer Service Representative
Teleperformance/ United Healthcare Medical Insurance
12.2014 - 02.2018
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
- Assisted in processing medical insurance claims, ensuring accurate documentation and compliance with company policies.
- Provided training and support to new team members on customer service protocols and system navigation.
- Implemented process improvements that streamlined workflows, reducing response times for customer queries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Medical Billing And Coding
UEI / United Education Institution
Dallas, TX01-2026
Skills
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Problem-solving
Shipping and receiving
Great Customer Service
Accomplishments
Medical Law and Ethics
Office Procedures
Leadership / Assistant Manager Skills
Timeline
Warehouse Worker
Amazon Fulfillment Center
10.2019 - 10.2024
Medical Care Coordinator
Walgreens Specialty Pharmacy/ Apex Systems Staffing
10.2018 - 12.2019
Customer Service Representative
Teleperformance/ United Healthcare Medical Insurance
12.2014 - 02.2018
Associate of Applied Science - Medical Billing And Coding
UEI / United Education Institution