Vickie Gallant
Market Square Health Care Center
South Paris,ME
14
years of professional experience
Dedicated professional with a strong background in Eldercare/Medicaid Application Coordinator as well as social services. Proven ability in a large 125+ facility managing all aspects of the Social Services Department to enhance client support through effective communication and problem-solving skills, ensuring timely access to essential resources.
Work History
Maine Care Specialist
2 Years 7 Months- Assisted clients in accessing social services and resources to improve quality of life.
- Coordinated intake processes, ensuring timely documentation and client follow-up.
- Facilitated communication between clients and service providers to enhance support systems.
- Developed and maintained case files, ensuring accuracy and confidentiality of information.
- Supported social workers in conducting assessments and planning interventions for clients.
- Participated in team meetings to discuss client progress and share best practices.
- Trained new staff on agency policies, procedures, and client engagement strategies.
- Evaluated service delivery processes to identify areas for improvement and efficiency gains.
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and self-sufficiency.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Facilitated Medicaid eligibility determinations by verifying applicant documentation and ensuring compliance with state regulations.
- Analyzed client information to identify discrepancies, enhancing accuracy of eligibility assessments.
- Collaborated with healthcare providers to gather necessary documentation for timely eligibility processing.
- Educated clients on Medicaid application processes and eligibility requirements, improving understanding and access to services.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
- Negotiated payment plans for applicants with outstanding medical debts, achieving mutually beneficial arrangements that satisfied both parties'' needs.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Conducted thorough assessments of potential fraud or abuse cases, ensuring proper investigation and resolution when warranted.
- Assisted clients in gathering necessary documentation, leading to smoother application processes.
- Reduced errors in eligibility determinations by implementing a quality control review system.
- Streamlined application review processes to enhance efficiency and reduce processing time.
- Achieved significant reductions in case backlogs through meticulous case management and follow-up.
- Enhanced client trust and relationship by providing empathetic and personalized assistance.
- Negotiated with state representatives on behalf of clients, securing rightful benefits.
- Simplified application submission process, resulting in higher applicant satisfaction.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
- Fostered collaborative work environment, leading to more accurate and timely application processing.
- Coordinated with interdepartmental teams to address and resolve complex eligibility cases.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
Special Education Specialist
11 Years 4 Months- Conducted assessments to evaluate student progress and adjust interventions accordingly.
- Facilitated communication between families and school personnel regarding student services.
- Enhanced student learning by developing and implementing individualized education plans tailored to each student's needs.
- Developed strong partnerships with community organizations to provide additional resources and support for students with disabilities.
- Strengthened family involvement through regular communication channels like parent-teacher conferences and monthly newsletters highlighting student achievements.
- Managed classroom behavior effectively by implementing proactive strategies and clear expectations for all students.
- Advocated for students'' rights and needs, ensuring they received appropriate accommodations in all school settings.
- Kept meticulous records of student performance and progress reports for accurate documentation purposes.
- Established positive relationships with students, parents, and colleagues, fostering a supportive community for academic success.
- Delivered effective and differentiated classroom instruction to a range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Instructed students with physical and cognitive disabilities.
- Led activities that developed students' physical, emotional, and social growth.
- Redirected students using Positive Behavior Support (PBS).
- Assisted struggling students in maintaining progress levels by designing individualized lesson plans focused on areas for improvement.
- Encouraged students to take ownership of learning by providing choices.
- Facilitated small group instruction to address individual learning needs.
- Planned daily activities to keep students engaged and on track with learning goals.
- Implemented behavior modification techniques to improve student social and academic performance.
- Conducted assessments of students to determine individual needs.
- Maintained accurate records of student progress and attendance.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Developed and implemented behavior management plans to improve student behavior.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Provided emotional support to students and families.
Education
Associate of Science - Medical Social Work
Skills
HIPAA compliance
Data entry proficiency
Client advocacy
Respect and compassion
Time management
Time organization
Multitasking
Client service
Communication
Adaptability
Compassionate support
Assertiveness
Family support
Communication
Strong ethics
Problem solving
Accomplishments
- Supervised team of staff members in all aspects of social services department as well as trained 2 directors in current facility of 125+ residents.
- Achieved 100% results effectively, in all aspects of the MaineCare process at the current 125+ resident facility. Working soley in a position created for myself, by corporate, to increase Maine Care pending cases closing. In addition to training & working with other facilities owned by North Country.
Timeline
Maine Care Specialist
Market Square Health Care Center
01.2024 - CurrentRead More
Special Education Specialist
SAD 17
08.2012 - 12.2023Read More
Andover College
Associate of Science from Medical Social Work
Read More